The Opportunity
We are seeking a highly motivated and experienced Front Office Manager to lead our hotel's Front Office team. As a Front Office Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will oversee the daily operations of the Front Office, which includes Reception, Reservations, and Concierge.
Responsibilities:
1. Manage and motivate the Front Office team to ensure exceptional guest service is delivered
2. Ensure all front desk duties are completed accurately and efficiently, including check-in, check-out, and billing
3. Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies
4. Coordinate with other hotel departments to ensure a seamless guest experience
5. Monitor guest feedback and implement changes to improve service
6. Train new team members and ensure all team members receive ongoing training to enhance their skills
7. Develop and implement strategies to increase revenue and occupancy
Benefits
8. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
9. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
10. Eye care
11. Free legal & money advice
12. Counseling sessions
13. Hospital & death benefit plans
14. Cycle to work scheme
15. Wellbeing tips and support fitness videos
16. Recipe ideas
17. Advice on keeping active and healthy living
18. Wellbeing podcasts and tv
19. Breathing exercises
20. 24/7 advice and support line
21. Team reward & recognition
22. Free meals on duty
23. Free parking
Ideal Candidate
24. Minimum of 3 years of experience in a similar role within the hotel industry
25. Strong leadership and management skills with the ability to motivate and develop a team
26. Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
27. Proficient in hotel management software, such as Opera or Fidelio
28. Ability to work well under pressure and handle multiple tasks simultaneously
29. Strong analytical and problem-solving skills
30. Proven track record in achieving revenue targets and improving guest satisfaction
31. Flexibility to work varying schedules including weekends and holidays
If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.
Hotel
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.
The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.