Job Description
The Role:
The Corporate team Manager is responsible for managing a team of corporate account handlers whilst handling a small book of larger clients. You will support the senior management team in achieving the objectives set out for the branch by the Exec board.
Take the lead in identifying training needs and supporting colleagues ensuring that workloads are fair and manageable. You will ensure that broking procedures are adhered to and PIB placement strategy followed. Liaise with clients to ensure their needs are met.
This role would suit an existing Team Leader / Team Manager or perhaps an experienced Senior Account Handler looking to take the next step in their career.
Responsibilities:
1. Referral point within the team for coaching, mentoring and workload management to ensure team members continuing development
2. Determine appropriate solutions, structure, price and placement strategies that meet the clients needs and deliver profitable business for a range of clients.
3. Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
4. Use of MI to monitor and report on customer outcome KPIs and regulatory requirements (e.g. contract certainty, overdue renewals, renewals issued in good time)
5. Managing absence, including workloads during absences to ensure cust...