Location: Henley-on-Thames
Contract: Full time - Monday to Friday 9am to 5pm
Summary: This role will be reporting into the International Customer Supply Chain and is critical in building and maintaining strong relationships, and ensuring that we proactively manage risk and disruption across the supply chain.
The successful candidate must be able to build strong relationships and interface across multiple functions both internally and externally. Consistent and frequent customer contact is critical to success in this role, providing customers with accurate information regarding current and future service issues.
The long term aim of the role is to build positive relationships with key strategic customers, making Hain the supplier of choice.
Role activities / responsibilities:
* Develop effective, collaborative relationships with customers to agree on their data and support requirements.
* Active day to day management of issues on orders and any queries relating to service level.
* Work with the customer and Demand Planning and Commercial to develop collaborative forecasting ensuring future high levels of service.
* Agree with customer remedial action required for shortages.
* Regularly liaise with planning and logistics teams to keep abreast of current situations and drive accountability on service.
* Develop expert knowledge of Customer and associated systems and processes, to facilitate administration and information sharing. Keep all systems updated in a timely manner.
* Service and availability reporting and analysis (against targets), sharing insights to seek service improvements. Analysing Customer, internal and 3rd party vendor systems.
Initiate and develop relationships that facilitate feedback loops for planning and logistics issues.
Work cross-functionally across all internal departments, both remotely and at Hain Factory and Office locations. This includes:
* SOP – reviewing orders and identifying demand fluctuations, active management of key events/promotions.
* Planning – Investigate root causes for shortages. Provide forward-looking service summary.
* Logistics – understanding of risks and opportunities within logistics.
* Commercial – working to deliver customer strategy plans and regular review meetings.
* Demand Planning – Reviewing customer forecasts against actuals.
You will need:
* Experience of supply chain and/or customer services to retailers or in an FMCG / food environment.
* Experience of working in logistics and order processing within an FMCG environment with a real passion for operations and willingness to throw yourself into a varied and busy role.
* Be a brilliant communicator and networker, demonstrating gravitas in meetings with our customers.
* Aptitude and drive for problem solving, and ability to think differently when finding solutions.
* Be a great multi-tasker with strong analytical skills.
* Have great influencing skills (internally and externally).
* Ability to work under pressure and remain calm.
* Strong attention to detail and administrative skills.
* Sound IT skills including experience of an order processing system such as SAP and strong MS Office skills e.g. Excel (pivot tables + lookups).
* Demonstrable ability to live and breathe our values: Be Curious, Foster Inclusion, Win Together, Own It, Be Childlike.
It would be desirable to have worked with the big UK retailers before.
And What You’ll Get In Return:
* Bucket loads of training and development, supporting your career pathway.
* Discretionary bonus scheme.
* A Box of Treats, including private medical, dental, pension, life assurance, 25 days holiday and the ability to buy more, amazing wellbeing events, Give It A Go days… to name but a few!
* A really awesome place to come to work… our beautiful Barns in the Oxfordshire countryside.
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