Client Advisor Leather Goods & Accessories [FENDI London Selfridges]
Reference: FEND03775
Job title: Client Advisor Leather Goods & Accessories [FENDI London Selfridges]
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
MAIN ROLE & RESPONSIBILITIES
* Engage in upselling, cross-selling, and multiple selling for all product categories.
* Monitor individual sales and achieve performance targets and KPIs as set by the Department Manager / Store Manager.
* Provide customer feedback on products, especially newly launched products.
Client Management
* Strengthen customer relations and nurture a loyal FENDI customer base by implementing appropriate CRM tools.
* Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
* Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
* Perform store duties as assigned by team leaders and management.
* Operate the Company Sales Management system, including stock transfer, payment, stock inquiry, and customer database input.
Stock Management
* Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.
* Support during store stock takes and cycle counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines.
* Ensure a safe and clean store environment by implementing daily housekeeping duties.
* Carry out any other duties within your capacity as reasonably required by the company.
Profile:
* Minimum 3 years’ experience in the Retail Fashion industry, with at least 1 year in Luxury Sales.
* Bachelor’s Degree or equivalent is preferred.
* Maintain high image standards.
* Strong selling and communication skills are necessary.
* Excellent relationship skills; self-reliant, friendly, and patient.
* Strong organizational skills, professionalism, and self-confidence.
* Computer skills and knowledge of retail management systems.
* Goal-oriented approach and ability to multitask.
* Strong knowledge and/or interest in the fashion/luxury industry.
* Fluent in English; knowledge of a second language is a plus.
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