The Hamlet, Hornbeam Park, Harrogate, HG2 8RE
IT Support Engineer
Job Type: Permanent
Job Category: IT
Shift Type: Office Hours (Mon-Fri)
Shift Structure: 37.5 hours per week
Closing Date: 31 October 2024
Pay: Competitive
IT Support Engineer - Full time Position
Providing IT support to the Company’s Care Homes PC’s, laptop and office-based users, by maintaining all computer facilities.
Key Responsibilities
* Supporting the PC’s and associated IT peripherals at the Orchard Care Homes and offices with prompt problem resolution and timely follow up.
* Maintain a working knowledge base of faults and resolutions using helpdesk software.
* Act as primary contact for 1st/2nd line issue resolution.
* Build and configure computers, tablets & phones as required.
* Manage new starter/leaver requests; onboard new users as required.
* Escalate all faults to the IT Manager in the event of any significant downtime.
* Collaborate as part of internal team support, troubleshoot and repair Orchard IT equipment and networks.
* Day to day support of central infrastructure including Servers, Backups, Storage and Networking.
* Proactively support business critical systems/applications.
* Work closely with Head of IT and IT Manager in the delivery of new projects and technologies.
Person Specification
* Bachelor's or Master's degree in Information Technology, Computer Science, or a related field desirable but not essential. If no degree held, relevant IT qualifications will be required.
* Strong team skills and team awareness.
* Strong problem-solving skills.
* Good administration and organisational skills.
* Self-motivated and can-do attitude.
* Demonstrate first-class verbal and written communication skills with the ability to engage with employees at all levels.
* Professional, confident and warm personality.
* Reliable and punctual.
* Must have valid UK driving license with own transport.
* Requirement for occasional travel to Orchard’s Care Homes, work out of hours as and when required to support the business.
* DBS check required.
Required/Desired Experience/Skills
* Experience of working in a Service Management / Helpdesk environment.
* Minimum 3 days in the office.
* Technical working knowledge of Microsoft Windows & Windows Server, Active Directory, and Group Policy.
* Knowledge of SQL desirable.
* Technical working knowledge of Microsoft 365 Admin, Microsoft O365 and Microsoft Azure/Entra.
* Technical working knowledge of networking including Firewalls/Routers, WAN and VPN’s desirable.
* Working knowledge of VMWare desirable.
* Working knowledge of Unifi networks desirable.
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