Job Description
Company: Elizabeth School of London
Job Title: Student Success Tutor Lead
Employment Type: Full-time (Monday to Friday)
Salary: Up to £32,000 annually
Location: ON-SITE, Leeds, UK
About the Role:
The Student Success Tutor Lead will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs and lead a team of Student Success Tutors. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of London.
Core Responsibilities:
Team Leadership:
* Provide leadership, guidance, and mentorship to a small team of student success tutors.
* Set clear expectations for team members and ensure they understand their roles and responsibilities.
* Conduct regular team meetings to discuss progress, address challenges, and provide support.
* Foster a positive and collaborative team environment.
Training and Development:
* Develop training programs for student success tutors to enhance their academic support, mentoring, and communication skills.
* Conduct training sessions and workshops to onboard new tutors and provide ongoing professional development opportunities.
* Provide feedback and coaching to tutors to help them improve their performance and effectiveness.
Student Support:
* Collaborate with academic advisors, faculty, and other campus resources to identify students who may benefit from tutoring services.
* Match students with appropriate tutors based on their academic needs and preferences.
* Monitor student progress and intervene as needed to address any issues or challenges they may be facing.
Program Management:
* Maintain accurate records of tutoring sessions, student attendance, and outcomes.
* Collect and analyse data to assess the tutoring program's effectiveness and identify improvement areas.
* Make recommendations for program enhancements or modifications based on feedback and evaluation results.
Communication and Outreach:
* Communicate regularly with students, faculty, and staff to promote tutoring services and encourage student participation.
* Develop marketing materials and strategies to raise awareness of the tutoring program.
* Participate in campus events, orientations, and outreach activities to engage with students and promote student success initiatives.
Resource Management:
* Manage the allocation of resources, including staffing, budget, and materials, to support the tutoring program.
* Coordinate scheduling and logistics for tutoring sessions and team meetings.
* Ensure tutors have access to the tools and resources to support students effectively.
Assessment and Evaluation:
* Assess the impact of tutoring services on student learning outcomes and academic performance.
* Collect feedback from students, tutors, and other stakeholders to evaluate the quality and effectiveness of the tutoring program.
* Use assessment data to make data-driven decisions and implement improvements to the program as needed.
By effectively managing these responsibilities, the Student Success Tutor Lead plays a crucial role in supporting student success and fostering a positive learning environment on campus.
Requirements:
* Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.
* A clear idea about how the academic team works at HEI.
* Good understanding of current practice and developments in own discipline.
* Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.
* Able to work as part of a team and independently as required.
* Able to coordinate and prioritise a range of activities effectively.
* The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.
* Experience in tutoring and/or providing support for the academic experience of students.
* Ability to work under pressure and to deadlines.
* Collegiate approach to work.
* Ability to work effectively and courteously in a team of academic staff.
* Ability to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities when required.
Benefits:
* Annual leave (5.6 weeks) + bank holidays.
* Workplace pension scheme.
* Company Sick Policy (from January 2025).
* Statutory Sick Pay (SSP) (until December 2024).
* Statutory maternity/paternity pays.
* Career development opportunities
* Training and self-development opportunities.
* Gym membership discounts
* Retail discount schemes
* Cinema discounts
* Grocery discounts
* Cycle to work
* Investing and savings opportunities
* Financial wellbeing – personal debt advise.
* Financial wellbeing education
* My Mind Pal (mental fitness)