Job Description
Overview
The Automotive Service Manager plays a crucial role in overseeing the daily operations of an automotive service department. This position requires a blend of mechanical knowledge and exceptional customer service skills to ensure that all services are performed efficiently and to the highest standards. The ideal candidate will be responsible for managing a team of technicians, coordinating repairs, and maintaining an organised workflow within the workshop.
Responsibilities
* Supervise and lead a team of automotive technicians, ensuring high-quality service delivery.
* Schedule and assign work to technicians based on their skills and availability.
* Oversee the repair and maintenance of vehicles, ensuring compliance with safety standards.
* Maintain accurate records of services performed, parts used, and customer interactions.
* Provide exceptional customer service by addressing client inquiries and concerns effectively.
* Conduct regular inspections of equipment and tools to ensure proper functioning.
* Manage inventory levels for parts and supplies, placing orders as necessary.
* Assist in the training and development of staff to enhance their technical skills.
* Troubleshoot complex mechanical issues using schematics and diagnostic tools.
Skills
* Strong mechanical knowledge with hands-on experience in automotive repair.
* Proficient in using hand tools, power tools, and welding equipment.
* Ability to assemble components accurately and efficiently.
* Experience in equipment repair and maintenance practices.
* Excellent customer service skills with a focus on client satisfaction.
* Capability to perform heavy lifting as required in the workshop environment.
* Strong organisational skills to manage multiple tasks effectively.
* Ability to read and interpret schematics for troubleshooting purposes.
This role is ideal for individuals who are passionate about the automotive industry and possess the necessary skills to lead a dynamic team while providing outstanding service to customers.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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