Responsible for all documentation, administration, and reconciliation to support the daily review, identification & posting of client payments related to BTL/HPP business.
Part of the centralised payment control team for processing payments originating from Treasury, Real Estate, Commercial Finance and BTL/HPP transactions.
To provide cover when required for transaction processing relating to Treasury, Bridging Finance, Commercial Finance and BTL/HPP completion activity.
Key responsibilities
* Download daily Raw statements from correspondent bank online portal.
* Create Spreadsheets using RAW data for Direct Debit & Non-DD accounts.
* Review transactions from Non-DD account. Identify Valuation and Retention fees and update CS fee spreadsheet. Pass entries in core banking system to reflect receipt.
* Identify customer payments and update client record in core banking system.
* Ensure external counterpart designated transactions are identified and noted on the correspondent bank Non-DD account master transaction log.
* Identify Capital repayments and check against Overpayments spreadsheet before posting transaction in core banking systems. Any discrepancies are noted and communicated to Customer Services for additional information.
* Identify Redemption amounts and check against Redemption spreadsheet. Enter transaction details in core banking systems ensuring correct underlying GL account used.
* Daily posting in core banking systems of Non-DD & DD income breakdown, utilising reports to include external counterpart designated account GL postings.
* Process ad hoc queries and payment refunds as requested. To include complaint payments, refund of Direct Debit and Non-DD amounts. Update core banking system client record if required.
* Assist with quarterly Shariah audit.
* Assist with external Auditors when requested.
* Assist the Head of Banking Operations with requirements and testing of new products and offerings.
* Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.
Skills required
* Experience in a Customer Service/Back-office environment within a Financial institution.
* Able to demonstrate a good understanding of BTL/HPP transaction processing.
* Able to demonstrate a good understanding of transaction lifecycle management; know the principles of ‘four eyes’ control and be fully risk aware.
* Effective communication skills, comfortable with dealing with employees at all levels and able to build cross divisional relationships.
* Able to demonstrate a ‘client’ or ‘service’ orientated approach.
* Able to work autonomously.
* Must be innovative, providing solutions which are appropriate for the business and fit for purpose.
* GCSE English and Mathematics (or equivalent).
* Beneficial skills, knowledge and experience: understanding of Islamic Banking products and the Islamic Finance Qualification (IFQ) is an advantage.
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
We offer a highly attractive reward package; the typical benefits include:
* 25 days holiday entitlement increasing with service
* Pension plan
* Private medical insurance
* Income protection
* Life assurance
* Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
#J-18808-Ljbffr