Job summary To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Care Navigation Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment booking service. You will be expected to work on site at the Care Navigation Centre and participate in the 2 shift pattern to provide administrative cover 8:00 - 17:00 on a rota basis which means 8 - 4 and 9-5 shift cover each week. Main duties of the job You will provide an administrative support for the Phlebotomy clinical service, answering a high volume of telephone calls, registering patients to the service, booking appointments and dealing with queries regarding appointments. You will also manage the service mailbox processing queries and responding accordingly. The successful candidate will need to be computer literate in order to use our automated appointment system. You will be expected to take referral over the telephone and process according to the guidelines for the services. You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise your own workload. There will be a requirement to learn the patient administration systems to work effectively within a paperless environment. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opened in 2024 and provides care to our local population from first class, purpose-built premises. The development of the new hospital plays an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve live Date posted 26 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 381-CT-6983804 Job locations SWB NHS Trust Lyndon West Bromwich B71 4HJ Job description Job responsibilities Please see the attached Job Description and Person Specification for full details of what this role entails. Job description Job responsibilities Please see the attached Job Description and Person Specification for full details of what this role entails. Person Specification Experience Essential Customer Service Experience Previous clerical experience Desirable Experience of patient information systems (e.g. Medway or PIMS) Previous NHS experience. Qualifications Essential GCSE English and Maths or equivalent). Desirable NVQ Customer Care (or equivalent) European Computer Driving Licence qualifications (ECDL). Person Specification Experience Essential Customer Service Experience Previous clerical experience Desirable Experience of patient information systems (e.g. Medway or PIMS) Previous NHS experience. Qualifications Essential GCSE English and Maths or equivalent). Desirable NVQ Customer Care (or equivalent) European Computer Driving Licence qualifications (ECDL). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust Lyndon West Bromwich B71 4HJ Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)