Complaints Officer – NHS (Contract) – Droitwich, Worcester
Service Care Solutions is currently recruiting for an experienced Complaints Officer to join an NHS service in Droitwich, Worcester on a contract basis. This is an excellent opportunity to play a key role in managing complaints and ensuring high standards of service delivery within the Children, Young People, and Families (CYPF) Service, including Special Educational Needs and Disabilities (SEND).
Role Details
* Location: Droitwich, Worcester
* Contract Type: Temporary (Agency)
* Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (Full-time)
* Pay Rate: £31 Ltd (Umbrella) per hour
Key Responsibilities
* Manage and respond to complaints and enquiries in line with NHS policies and procedures.
* Investigate concerns raised by patients, families, and stakeholders to ensure fair and effective resolutions.
* Liaise with clinical teams, service managers, and external agencies to gather relevant information.
* Maintain accurate records of complaints, actions taken, and outcomes.
* Ensure compliance with regulatory standards and NHS complaints policies.
* Provide reports and data analysis on complaint trends to support service improvements.
* Offer support and guidance to staff on complaints procedures and best practices.
Requirements
* Extensive experience working within the CYPF Service and SEND.
* Excellent communication skills, including a professional telephone manner.
* Highly organised with the ability to manage multiple cases efficiently.
* Strong computer literacy, including proficiency in spreadsheets and data management.
* Attention to detail and ability to handle sensitive information confidentially.
* Up-to-date DBS check and right to work in the UK.
Why Join Service Care Solutions?
* Flexible contract with weekly pay.
* Dedicated recruitment consultant for ongoing support.
* Access to competitive rates, referral bonuses, and training opportunities.
For more information or to apply, please contact Andrew Wiles at andrew.wiles@servicecare.org.uk. #J-18808-Ljbffr