Exciting Opportunity in Edinburgh Join Our Team as a Face-to-Face Customer Service Advisor Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh. You will be required to apply for a Basic Disclosure which will cost you £25. Location: Niddrie, Edinburgh Start Date: ASAP Hours of work: 20 hours per week Monday - Friday Hourly Rate: £13.48 per hour Role Information: The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts. Responsibilities: Interact with residents face-to-face, addressing their inquiries and providing assistance Welcoming customers Checking candidates in Providing a ticket for appointments. Take payments, process service requests, and manage customer information accurately. Collaborate with team members to ensure effective service delivery. Ensure customer contacts are handled with efficiency and a focus on customer satisfaction. Stay up-to-date with relevant information and policies to provide accurate assistance. Requirements: Excellent interpersonal and communication skills. Previous customer service experience preferred. Ability to handle challenging situations with patience and empathy. Strong organisational and multitasking abilities. If you are a customer focused individual please apply with your most up-to-date CV.