Quality Improvement and Regulation Manager
Barchester Healthcare is seeking an experienced Quality Improvement and Regulation Manager to join their Regulation and Quality Improvement Team. This is a fantastic opportunity to play a crucial role in driving continuous quality improvement and regulatory compliance across Barchester's healthcare services. The successful candidate will have a strong background in health and social care regulation, quality improvement, and the ability to provide guidance and support to the business.
Main duties of the job
The Quality Improvement and Regulation Manager will be responsible for planning and delivering the annual Quality Improvement Review (QIR) and support visit schedule, monitoring and reviewing data to inform risk-based responses, and providing day-to-day central support, advice, and guidance on regulatory and quality improvement matters. They will also be involved in drafting, reviewing, and refreshing relevant policies and key guidance, as well as attending regional meetings to share updates, common themes, and best practices.
About us
Barchester Healthcare is a leading provider of high-quality care and support services in the UK, operating over 200 care homes and retirement villages across England, Scotland, and Wales. The organisation is committed to delivering outstanding care and support to its residents and patients, while also investing in its staff and nurturing a positive, collaborative, and inclusive work culture.
Job responsibilities
Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full-time post. The role is home-based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector-leading business.
Benefits and Rewards:
* Competitive starting salary, which is reviewed annually
* Generous car allowance of £6,500 per annum
* Discretionary annual bonus
* Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
* Access to a wide range of retail and leisure discounts at big brands and supermarkets
* Free access to medical specialists for a second opinion
* Confidential and free access to counselling and legal services
Responsibilities will include:
1. Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to support the business to deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values
2. Monitor and review data to inform risk-based responses
3. Providing day-to-day central support, advice, and guidance to the business on regulatory and quality improvement matters
4. Provide constructive feedback on quality improvement review findings to drive continuous quality improvement
5. Writing reports and action plans to drive quality improvement
6. Attend regional meetings to share updates, common themes, and best practices
7. Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances
8. Involvement in key Quality Improvement projects
9. Draft, review, and refresh relevant policies and key guidance as required
The skills, experience, and qualities we are looking for include:
* Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks
* Excellent understanding of health and social care regulations, the current regulatory climate, and quality improvement strategies
* Ability to review evidence, assess against required standards and possess excellent analytical skills
* Confident and enthusiastic about regulation and quality improvement
* Good communication skills, both written and verbal
* Positive and solution-focused attitude
* Experience of coaching and mentoring
* Ability to motivate others and drive change and improvement
* Resilient
* Ability to work to Key performance indicators and tight deadlines whilst maintaining quality and attention to detail
Person Specification
Qualifications
* Candidates must have experience in health and social care regulation, quality improvement, a registered manager role, or health and social care inspection frameworks. They should have an excellent understanding of health and social care regulations, the current regulatory climate, and quality improvement strategies. Strong analytical, communication, and problem-solving skills are also essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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