About Askable Hey there We’re Askable – the world’s most loved user research platform, trusted by brands like British Airways, Tesco, Just Eat Takeaway, Monzo Bank, Mastercard, Visa and Accenture. Founded in Australia, we’ve expanded to the UK and the US, helping companies across the world make smarter, user-driven decisions. Since 2017, Askable has been changing the research game, and with our new office in Chicago, we’re ready to make waves in the US market. ⭐️ Please note: this role is based in-person at our office in Shoreditch, London. ⭐️ —————————— Our Culture Joining Askable means more than just having a job; it means being part of something significant. Our platform, designed by UXers for UXers, always puts the customer's experience first. Our culture is our core, shaping who we are and how we operate. At Askable, culture goes beyond Friday beers, fun days, and other perks (although we enjoy those too). It's about fostering a sense of belonging and helping everyone unlock their ultimate impact. Our culture is so essential that we even wrote a book about it. If you'd like to learn more, reach out, and we'll send you a copy. —————————— High level role overview We’re looking for a dedicated, ambitious people-person to join our Customer Growth team. You will: work with a specific set of brands and have the primary goal of growing their spend and usage drive account development & revenue growth leading to customer satisfaction and on-going customer loyalty through continuous improvement and focused innovation initiatives build and foster strategic relationships and will be at the forefront of our customers’ digital transformation journeys, working jointly with these customers to merge business vision with solution roadmaps to enable successful transformation. —————————— What You’ll Do Revenue and Team Expansion: Drive revenue growth within your customer patch and increase the number of active teams, focusing on enhancing client engagement and participation Account Growth and Management: Grow Askable's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support Lead Management: Spearheading the identification and qualification of leads, fostering opportunity development, and meticulously tracking progress to optimise sales strategies. Sales Initiatives and Travel: Engage in proactive sales initiatives, including upselling and cross-selling Askable's product line, and conduct regular face-to-face client meetings Product Demonstrations and Custom Solutions: Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs. Active User and Team Growth in Key Brands: Focus on increasing the number of active users and teams within key brands, ensuring deep platform engagement and long-term commitment. Performance Tracking and Usage Optimisation: Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth. Sales Forecasting: Collaborating with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement. Technology Proficiency: Effectively utilising key company systems, including Hubspot, LinkedIn Sales Navigator, and Keynote, to manage and grow business efficiently. —————————— Skills You’ll Bring Collaboration is not a word we just walk about, we embody it at Askable. You need to be able to work in a team environment, take and give constructive feedback. And then, you need to be able to go and work independently to achieve and exceed assigned goals. An ability to learn and understand product solutions and features. Excellent verbal and written communication skills : able to engage/sustain clients and construct effective propositions/proposals and respond effectively to tenders. Energy, passion and a curiosity mindset. Experience with sales frameworks in the past. Bonus if you’ve read and worked with The Challenger Sale and The Sales Acceleration Formula. Initiative and problem solving. If you’re looking to work for a company that has a whole 100-person admin team and filing cabinets full of guides and procedures, Askable is not for you. We value the ability to think on your feet and naturally build influence without authority. To sum it all up in fewer words, if you can sell, be collaborative and aren't afraid to share your thoughts and feedback in an empathetic and constructive manner, then you’re more than halfway there. If you embody a “we-before-me” mindset and are always keen to learn, then you’re 95% there. —————————— Perks and Benefits We'd love for you to be pumped about the role itself and believe that perks should just be the icing on the cake (not the driving factor for joining the team). Saying that, here are a few things to whet your appetite: Competitive Salary ‘Askable Days’ – a scheduled paid day off for 'you time', every month (on top of bank holidays) Uncapped commission Opportunities for international travel, including a trip to Askable HQ in Australia soon after starting Plus more—we'll be happy to chat about all our other perks during the interview process —————————— ☝ Before you go If you’re reading this and are excited but a little scared because you don’t think you have it all, research shows that some people are less likely to apply to jobs unless they meet every single criteria so that’s a normal feeling. At Askable, we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.