Job Title: Helpdesk Advisor (Hungarian)
Location: Peterborough
Job Type: Full-time, Long-term Temporary (6+ months)
Salary: £13.33 per hour
Hours: 37.5 hours per week
We are currently looking for a Helpdesk Advisor to support customers with a range of electronic products, to provide advice and support with software and hardware issues. Advisor will be fluent in Hungarian. This is a great opportunity for an individual who enjoy problem-solving and assisting customers with technical issues in a busy, supportive environment.
Key Duties & Responsibilities:
Take customer calls, respond to emails, and assist via the company chat function regarding issues with electronic products.
Accurately document customer queries and troubleshoot problems over the telephone.
Provide troubleshooting advice and step-by-step solutions to help customers resolve issues, using the troubleshooting guidance documents provided.
If an issue cannot be resolved remotely, arrange for an engineer to attend to the problem on-site.
Maintain full, clear and concise notes on each case for follow-up and quality assurance purposes to aid engineers before they attend to fix the problem.Ideal Candidates:
Candidates must be Fluent in Hungarian.
Strong communication skills, both written and verbal, in the required language.
Exceptional customer service skills and the desire to ensure all customers receive the highest level of support.
A keen interest in technology and troubleshooting.
Previous experience in customer service, technical support, or a similar helpdesk role is an advantage.
Excellent attention to detail
Ability to work independently as well as part of a team.Benefits:
Free on-site parking.
Pension contributions.
Modern office environment.Additional Information:
This is a full-time, long-term temporary position with a contract lasting at least 6 months. If you are someone who thrives in a customer service role and enjoys helping people resolve technical problems, give us a call.
To apply, please send your CV ti or call for more information (phone number removed)
Brook Street NMR is acting as an Employment Business in relation to this vacancy