Job summary The Radiology directorate has a vacancy for Radiology Clerical officer to perform clerical duties including Reception, scheduling appointments both electronically and via telephone, liaising with patients and other Trust staff in the clerical offices across 4 sites. The candidate must be enthusiastic, motivated and able to work as part of a team or individually to meet strict deadlines. The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy and C.T. using the Trust's I.T system. The applicants must have an excellent communication skills, telephone manner, and ability to work under pressure to strict deadlines with accurate I.T skills. The post holder will be required to work with patients verbally over the telephone ensuring accurate information is communicated in a clear empathetic manner. The candidate must be able to manage their workloads and be flexible to work in any area as the service demands across the four sites. Working Hours are Saturday afternoons 13:15 to 19:15 Main duties of the job Reception and registration of patients, checking personal details and inputting patient information into the hospital computer. Making appointments using the electronic appointment IT System, typing and processing patient documentation. Making appointments/tasks using outlook for consultants. Assisting other members of clerical staff to cover sickness, annual leave, ect. Taking telephone calls and following up enquiries from patients, clinics, wards and general practitioners. Updating and maintaining the Patient Tracking List (PLT) Contact patients via telephone and internet for appointments. Receive and relay messages both written and spoken. Collating material for MDT Meetings. Assisting with the referral materials to outside agencies. Undertake Ad-hoc duties as required. About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 408-25-080 Job locations Arrowe Park Hospital Arrowe Park Road Birkenhead CH49 5PE Job description Job responsibilities Please see Job overview & attached Job description for further information about the Radiology Clerical Officer position available with WUTH. Job description Job responsibilities Please see Job overview & attached Job description for further information about the Radiology Clerical Officer position available with WUTH. Person Specification Qualifications, Specific Experience & Training Essential GCSE or NVQ Level 2 or recent equivalent experience Desirable Experience of working in the NHS Personal Attributes Essential Excellent time management and organisational skills Polite, friendly and welcoming manner Methodical and able to work to tight deadlines Able to undertake tasks involving frequent light or moderate physical effort Desirable Work flexibly across site and extended hours including weekends and Bank holidays Ability to work alone Ability to work under pressure and maintain a professional approach Support patients and colleagues Self-motivation and enthusiasm Knowledge and Skills Essential Good written and communication skills Excellent telephone manner Awareness of customeComputer / keyboard skillsr care and dealing with complaints / conflict Awareness of customer care and dealing with complaints / conflict Desirable Legible handwriting Knowledge of the Trust's rules regarding confidentiality Knowledge of the Trust's procedures for handling complaints Person Specification Qualifications, Specific Experience & Training Essential GCSE or NVQ Level 2 or recent equivalent experience Desirable Experience of working in the NHS Personal Attributes Essential Excellent time management and organisational skills Polite, friendly and welcoming manner Methodical and able to work to tight deadlines Able to undertake tasks involving frequent light or moderate physical effort Desirable Work flexibly across site and extended hours including weekends and Bank holidays Ability to work alone Ability to work under pressure and maintain a professional approach Support patients and colleagues Self-motivation and enthusiasm Knowledge and Skills Essential Good written and communication skills Excellent telephone manner Awareness of customeComputer / keyboard skillsr care and dealing with complaints / conflict Awareness of customer care and dealing with complaints / conflict Desirable Legible handwriting Knowledge of the Trust's rules regarding confidentiality Knowledge of the Trust's procedures for handling complaints Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Arrowe Park Hospital Arrowe Park Road Birkenhead CH49 5PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab)