Job Description Deployed Operations Manager - Transport Full time Bristol based with regular travel to Brize Norton. Management Level C An exciting opportunity has arisen for a Deployed Operations Manager reporting to the SVP – Transport & Legacy. As DOM, you will manage the global day-to-day activities of Rolls-Royce Field Service and Logistic resources who provide a range of technical, logistical and mechanical support across UK&I to customers for the A330 & A350 Multi Role Tanker and Transport (MRTT) aircraft powered by T700 & XWB engines, and A400M Atlas aircraft powered by Europop TP400 engines. This role will orchestrate the resolution of customer issues to ensure continuous customer operations and compliance to airworthiness regulations. This will be delivered through the management of multiple vendors and stakeholders across Programme, Technical Support, Logistic, and On-Base Maintenance using available resources. The Deployed Operations Manager will be responsible for ensuring that technical and professional competence is established and maintained, in accordance with MAA, CAA and EASA regulations and functional policies, and that behaviours and performance of team members are consistent with the Rolls-Royce’s standards. The ideal candidate will have a sharp business mind and proven success in managing multiple disciplined teams for maximum productivity. This person will be highly skilled in human resources, service support, deployed operations management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the wider teams. Working at the 'front line' within the deployed environment demands the ability to allocate priorities effectively and the courage to take appropriate risks to achieve the task, to be adept at creative problem solving in order to achieve challenging objectives and targets and maintain customer satisfaction. Manage global customer relationships particularly balancing their priorities against Rolls-Royce's contractual commitments and to ensure that contractual KPIs are met. Ensuring that support is provided in accordance with the regulatory environment, safely, on time to cost and quality. Work closely with engineering and quality functions to ensure that activities remain MAA, CAA or EASA compliant. Ensure that deployed operational activities on time and within budget without penalising safety. Manage data collection for the updating of internal systems to achieve programme targets, and deliver excellent customer service. Actively resource manage staff, including recruitment and development, ensure HSE compliance and ensure training/SQEP compliance to regulatory and RR RMS. Ensuring that the appropriate quality, health & safety and environmental standards are maintained at each location where your team is based. Resource management of the Air Mobility Deployed team deployed in the UK or globally with local hires or International Assignee’s supporting overseas customers, including SQEP compliance to regulations. Establish and maintain Deployed Services functional alignment for customer support operations and activities. Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. Partner with cross-functional teams Programme, Technical Support, Logistic, and On-Base Maintenance to improve service support delivery. Who we’re looking for Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Experience of demonstrated success in a supporting customer operations and proven leadership qualities in a demanding output focussed environment. Existing deployed operations experience is preferable. Excellent ability to delegate responsibilities while maintaining organisational control of deployed operations and customer service. Proficiency in conflict management and business negotiation processes. Knowledge of customer operations is essential along with a proven ability to manage people and resources remotely. Technical experience of Civil Large Engines and Turboprops would be advantageous but can be offset with experience in a Deployed Operational Environment of another product type. The ability to communicate at all levels and influence effectively and appropriately, both internally and externally, with senior leadership, customers and governments. Familiarisation of MAA, CAA and EASA regulations would be advantageous. Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Management Level C. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Learn more about our Global Inclusion Strategy Grade: Level C For further information please contact: Lizzie Moore - Lizzie.moorerolls-royce.com Job Category Field Services Posting Date 31 Jan 2025; 00:01 Posting End Date 06 Feb 2025