A rapidly expanding freight forwarding organisation are looking for a professional with excellent Sea - Ocean freight client account management experience tomaintain excellent customer service for Overseas Agents, Import Clients and a range of other selected clients, In our VIP/Key accounts team. ROLE: Customer Services - Freight LOCATION: Shipley BASIC SALARY: Up to £31k ROLE:You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close teamwork is key. To provide a consistent, VIP service to external salespeople, clients and agents Maintain consistent levels of accuracy in data records on all systems used in the role Maintain productivity at or above agreed levels To work as a team to demonstrate excellence in all aspects of the teams overarching purpose. Deal with customer queries via telephone/email Monitor and maintain shared inbox Obtain pricing and provide quote and service information Undertake customer bookings and input data into Multifreight and other systems Liaise with Customers, sub-contractors, Suppliers and agents Produce bills of lading Provide bill of lading instructions Carry out any other reasonable duties required by the business Networking and undertaking research, where necessary, to keep ahead of competition Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price Interpreting and managing customer requirements speaking with clients to understand, anticipate and meet their needs. EXPERIENCE REQUIRED:Must have any Freight forwarding or shipping experience and excellent customer service telephone skills and experience. ADZN1_UKTJ