One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Housing Officer
Kent, based with a balance of home and office working
£27,083
- £28,508 per year
30 hours per week – Monday, Tuesday, Thursday and Friday
We have an exciting opportunity for Housing Officer to join our Housing Operations team, based in Dover. The ideal candidate will be ambitious and looking for an opportunity to learn and grow within the organisation. You will be joining an experienced team with a wealth of knowledge and willing to support progress.
The role of Housing Officer will include:
- Effective management of Anti-Social Behaviour cases
- Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)
- Providing general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding
- Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges
- Enforcement of tenancy breaches
Skills and experiences:
- Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people
- Proven experience of delivering high quality tenancy and customer service
- Excellent skills in analysing and diagnosing problems and implementing solutions ideally with experience of this in relation to anti-social behaviour
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- The full time equivalent hours are 37.5 per week
- The full time equivalent salary for this role is £33,854 based on 37.5 hours per week rising to £35,636 per annum after 12 months service and subject to satisfactory performance
Closing Date: 24 February 2025
Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for us, take a look at our company page on Linkedin
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .