Senior Aesthetic Therapist
A state-of-the-art family owned Cosmetic and Aesthetic Clinic based in Nottingham, founded in 2004. Zenith Cosmetic Clinics is a multidisciplinary aesthetic clinic offering advanced techniques for surgical, non-surgical, and dental treatments, including its own operating theatre. The clinic is home to an experienced team of world-renowned surgeons, clinicians, and dentists, delivering the highest standard of care to patients.
Main Role Purpose & Skill Set Requirement:
This role involves providing patients with Clinical Therapy treatments, primarily Laser treatments, in a professional and consultative manner. The ability to conduct consultations and suggest relevant treatment plans is essential. You will assist the Senior Management Team to increase business within the therapy department for treatment and retail sales. As a lead Therapist, you will lead other therapists to deliver on treatment protocols and targets. A minimum qualification of NVQ Level 4 is required.
General Responsibilities:
* Ensure up-to-date treatment and product knowledge.
* Advance preparation for clinic lists.
* Achieve targets set in KPI framework.
* Provide flexibility to cover sickness, absence, and additional business requirements.
* Maintain confidentiality and professionalism at all times.
Staff Management:
* Manage and achieve sales targets for you and other therapists in line with business needs.
* Assist in the recruitment of therapists and ensure their induction and ongoing training is up to date.
* Motivate therapists to cross-sell, upsell, and retain patients.
* Maximise productivity and minimise wastage of time and resources.
Operational Responsibilities:
* Understand and implement CQC standards.
* Conduct audits and risk assessments as needed.
* Ensure a safe, clean environment for patients by implementing Health and Safety standards.
* Maintain up-to-date information on the clinical system.
* Follow up with patients for further bookings and address any dissatisfaction with treatment.
Patient Services:
* Provide an exceptional level of patient experience.
* Minimise complaints and assist Clinical Services Manager in handling them.
Marketing Responsibilities:
* Work with the marketing department to generate content for social media.
* Assist Marketing Exec in creating offers/packages/newsletters.
* Generate testimonials and case studies.
* Participate in open events.
Any other duties as requested by the management team.
Contracted Hours: Between 20 and 37.5 per week.
Benefits:
* Company pension.
* Additional holidays increased with length of service.
* Birthday off.
* Employee discount.
* Company events.
* Training and progression opportunities.
Supplemental Pay Types:
* Bonus scheme.
* Commission pay.
Work Location: In person.
Job Types: Full-time, Part-time.
Pay: £29,000.00-£30,000.00 per year.
Expected Hours: 20 – 37.5 per week.
Schedule:
* Monday to Friday.
* Weekend availability.
Ability to Commute/Relocate:
* Nottingham: reliably commute or plan to relocate before starting work (preferred).
Application Questions:
* Do you have Level 4 NVQ Qualification in Beauty Therapy?
* Do you have customer service experience?
Experience:
* Aesthetic Therapy: 3 years (required).
Work Authorisation:
* United Kingdom (required).
Location:
* Nottingham (required).
Application Deadline: 18/11/2024.
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