DESCRIPTION
If you are an energetic individual with excellent communication skills, a passion for helping rural businesses with the procurement of key business inputs, then this is the role for you. You will be at the forefront of building and maintaining relationships with our Members to help them succeed in the business plans.
Through connecting with our Members - over the phone, by email and through visits - you will proactively identify how AF can contribute. You will be responsible for a high level of service for every Member you work with as well as delivering an increase in the financial value of goods and services ordered through us.
You will be based at our main office near Norwich, Norfolk. There is flexibility to remote work one day per week. Travel to meet Members and attend events anywhere in the UK is essential.
Responsibilities
With our current AF Members:
1. Provide our excellent level of service to all
2. Achieve targets and manage existing Member accounts to agreed level
3. Complete regular reviews as appropriate by Membership type and potential spend
4. Keep Members up to date on all aspects of AF, particularly new products and services
5. Monitor, and act upon, GAP analysis and potential spend
6. Complete reports following each Member visit/telephone review
7. Work with allocated Members in agreed areas of the UK
8. Upload completed reports to our AF CRM in a timely manner
9. All Member interaction, calls and meetings, to be recorded on CRM
10. Work alongside the AF Procurement and Communications teams to help our Members
With potential new Members:
1. Ensure new prospects receive follow up call within 24 hours of initial enquiry
2. Introduce all services of AF and potential to save money and secure supplies
3. All new enquiries added to CRM system along with business description and other details
4. Complete a visit/conversation report detailing the required business information
5. Assist Members to increase products and services purchased through AF
PERSON SPECIFICATION
Essential
Personal Attributes
* Self-motivated & high energy team player
* Confident and excellent communicator
* Ability to provide excellent service
* Organized with a strong attention to detail
* Desire to gain a greater knowledge of key products and processes
Skills
* Excellent interpersonal and communication skills
* Able to conduct targeted client calls and visits
* Ability to work as part of a team
* Passionate about helping people
* Friendly and engaging
* Well organised and able to prioritise
* Ability to forge long lasting professional relationships
Experience
* Employment in rural business
Knowledge
* Knowledge of the rural economy
Desirable
Personal Attributes
* Strong networker and contacts at MD/CEO or business owner level
Skills
* Strong IT skills.
* Microsoft Office packages, particularly Word and Excel. Experience with a Customer Relationship Management (CRM) tool
Experience
* Proven work experience as a Sales, Development or Account Manager, in a B2B environment or relevant role
* Experience in the arable and/or livestock sector
Knowledge
* Product knowledge of any key products purchased by rural businesses: energy, fuel, building materials, telecommunications, vehicles, insurance fertiliser, feed, chemicals and seed
Qualifications
* Degree or HND equivalent
* Business Development, Customer Services or a relevant field. Qualifications in Agriculture
BENEFITS
Salary: Up to £40,000 per annum, plus £6,500 car allowance per annum
Hours: 37.5 hours per week
Additional Benefits:
* 8% employer pension contribution
* 26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days
* Have your birthday off as an extra days holiday, if it falls on your working day
* Free lunch daily from our onsite Café
* AF Membership (giving discounts at hundreds of retailers and suppliers)
* Life assurance
* Health Insurance
* Discounted gym membership
* Cycle to work scheme
* Hybrid working
* Free onsite parking
Job Type: Full-time
Pay: Up to £40,000.00 per year
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Application question(s):
* Do you have a full driving license and access to a vehicle, in order to commute to our remote location in Honingham?
Education:
* A-Level or equivalent (preferred)
Experience:
* account management: 1 year (required)
* sales: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: AF Account Manager
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