Job summary Are you ready to elevate your career in a fast-paced, innovative environment? Barnsley Hospital is on the lookout for a passionate Senior IT Support Technician to join our small but mighty team, where we thrive on pushing the boundaries of whats possible In this pivotal role, you'll collaborate closely with the IT Service Desk Manager (currently vacant) to deliver exceptional IT support services that keep our organization running smoothly. Youll play a key role in nurturing the professional development of our team, serving as the go-to escalation point for IT issues both within the team and across the Trust. Leadership Experience: You should ideally have supervisory experience within a busy IT service desk environment, showcasing your ability to guide and inspire others. echnical Expertise: A hands-on technical background is essential, particularly in managing and supporting Horizon 8 VDI in a live environment. Operational Savvy: Youll be well-versed in day-to-day IT operations, with experience in mentoring and training junior staff, as well as developing and overseeing SLAs and KPIs. Communication Skills: Your excellent soft skills will enable you to effectively communicate with both technical and non-technical users and stakeholders across the Trust. Supplier Management: Experience in dealing with suppliers and third-party support companies is a must. Participation in the IT on-call rota is required to support the hospital outside normal working hours. Main duties of the job The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices. Experience of following is required: All current versions of Microsoft Operating Systems (Desktop and Server)Microsoft Office suitesAnti-Virus (Panda, MDAV)Active DirectoryVirtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.VMWare vCentreGroup Policy Object ManagerVirtual/Physical SmartcardsWSUS, LansweeperCyber Security awareness Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth. Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history. The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction. Certificates of Sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time Reference number C9163-1441E-10-24 Job locations Pogmoor Road Barnsley South Yorkshire S75 2EP Job description Job responsibilities Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Job description Job responsibilities Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification Skills and Abilities Essential Ability to manage own workload without supervision Able to effectively manage work and prioritise activities Ability to supervise and mentor junior IT support technicians Qualifications Essential 5 GCSE grade C or above Computing Qualification (HNC/HND or equivalent) Level 3 NVQ in relevant IT related subject Microsoft Certified Desktop Support Technician (latest OS) or at least 4 recent and concurrent years experience as a 2nd/3rd line IT support technician in a similar environment Desirable A degree in a relevant IT related subject ITIL Foundation Value-based questions Essential In around 100 words please describe what Equality & Diversity means to you and why they are important. In around 100 words, please explain what motivates you to do a good job. Knowledge and Awareness Essential TCP/IP Profile management on desktop and server systems NTFS and Share permissions Experience Essential Significant experience of Administration of Directory Services Significant experience of current Operating Systems e.g., Microsoft Windows Server 2016 and Windows 10 build 1909 and above Experience supporting VMware Horizon 7/8 Virtual Desktop Infrastructure Experience building and maintaining Servers on VMware Vcentre Experience with Raspian OS (Debian Desirable IT Project management experience Previous experience of Sophos antivirus software Experience installing/maintaining and supporting specialist NHS applications Person Specification Skills and Abilities Essential Ability to manage own workload without supervision Able to effectively manage work and prioritise activities Ability to supervise and mentor junior IT support technicians Qualifications Essential 5 GCSE grade C or above Computing Qualification (HNC/HND or equivalent) Level 3 NVQ in relevant IT related subject Microsoft Certified Desktop Support Technician (latest OS) or at least 4 recent and concurrent years experience as a 2nd/3rd line IT support technician in a similar environment Desirable A degree in a relevant IT related subject ITIL Foundation Value-based questions Essential In around 100 words please describe what Equality & Diversity means to you and why they are important. In around 100 words, please explain what motivates you to do a good job. Knowledge and Awareness Essential TCP/IP Profile management on desktop and server systems NTFS and Share permissions Experience Essential Significant experience of Administration of Directory Services Significant experience of current Operating Systems e.g., Microsoft Windows Server 2016 and Windows 10 build 1909 and above Experience supporting VMware Horizon 7/8 Virtual Desktop Infrastructure Experience building and maintaining Servers on VMware Vcentre Experience with Raspian OS (Debian Desirable IT Project management experience Previous experience of Sophos antivirus software Experience installing/maintaining and supporting specialist NHS applications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barnsley Hospital NHS Foundation Trust Address Pogmoor Road Barnsley South Yorkshire S75 2EP Employer's website https://www.barnsleyhospital.nhs.uk (Opens in a new tab)