Director Qualification Bachelor’s Degree in Business, IT, Engineering, or other relevant field (Required) Advanced Degree in Business (Preferred). Responsibility Problem and Scope Definition : Work with engagement leadership and client to fully estimate scope and plan project accordingly. Translate engagement objectives into defined scope and executable tasks for managers and team members. Lead teams to form problem statement for project. – Coach managers and/or team members to identify root cause of issue(s). – Lead managers and team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so. – Help each manager to define project boundaries and reporting cadence for their areas. – Identify key stakeholders for each work stream. lead managers and/or team(s) to construct stakeholder analysis. – Identify engagement risks and mitigation strategies for each work stream and across work streams. Requirements Gathering : Translate “big picture” for each manager/team to drive requirements. Partner with client and team to identify key process stakeholders for each work stream. Oversee managers to lead requirement gathering workshops. Sign off on quality and relevance of requirements before they go to client. Business Analysis : Review recommendations as required to ensure direct tie with overall engagement objectives and value the client is seeking. Engagement Delivery : Serve as “manager of managers” across several work streams and/or over a largescale project, including aggregation of work plans and coordination of tasks. Actively assist managers in recruiting and managing the team In the event of resource constraints, provide air cover and escalation to remove constraints. Drive effective communication and teaming with Cognizant verticals / horizontals across engagement(s) to ensure strong collaboration for a One Cognizant. Ensure teams are not “reinventing the wheel” but instead leveraging bestofbreed tools and methods for more efficient and effective delivery. Work with manager(s) and team(s) to deliver consistent client status updates across work streams regarding performance to objectives, engagement constraints and mitigation plan for risks/issues. Serve as “second line of defense” (managers are first line) to ensure quality and timeliness of deliverables meet or exceed client expectations. Engagement Governance : Manage engagement economics across one large or several smaller projects. Manage engagement risk across work streams, including mitigation strategies. Manage crossteam conflicts/constraints. escalate to engagement leadership as needed. Coordinate crossteam and client communication, including protocols and cadence. Thought Leadership : Manage across teams re: research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels Serve as thought leader on relevant best practice. Business Development : In coordination with account team and D leadership: – Manage RFI/RFP responses and other business development opportunities. – Identify and pursue upsell opportunities with existing clients. Support annual account planning efforts as needed. Customer Relationship Management : Build and maintain trusted working relationships with client counterpart(s) both within and beyond current scope of engagement. Be seen as a trusted resource who sees across current projects/work streams to the “big picture”. Practice Development : Identify and lead areas to build practice capabilities and presence. Lead teams to package and cleanse engagement deliverables for practice reuse. Help to lead service line development and case studies through the gathering of industry best practices and selfknowledge. Revenue Management : Ensure personal utilization targets are achieved by working standard hours and supporting business development activities that create future billable opportunities. Hold managers and team members to achieve personal utilization targets, including support in “internal marketplace” as in advance of current project close. Become exposed to and manage engagement metrics, especially personal sales (note: in some service lines, SMs have a specific sales target) Knowledge Management : Lead creation of case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository. People Management : Manage managers and hold them accountable to: – Set clear expectations for team/associates. – Deliver continuous and constructive feedback. – Help each team member to improve performance. Help lead efforts in recruitment and onboarding of campus hires. Help deliver training and career development of individuals and teams. Be seen as a people leader people want to follow. Must Have Skills COTS Products(BFS Ast&Wlth) Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Oct 13 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant. 00054725001