A unique opportunity has arisen with one of our clients to work within their Facilities & IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability. It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision. Duties & Responsibilities: Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs. Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed. Log calls, generate monthly Helpdesk statistics, and maintain system security. Offer training and advice on computer equipment use and arrange external support when necessary. Required Skills & Qualifications: Strong knowledge of Windows 10/11, MS Server 2012/2016/2019; Mac OSX is a plus. Experience with networking (LAN, WAN, Wi-Fi), Active Directory, antivirus software, MS Office 365, and remote access tools. Good understanding of PC hardware/software setup, TCP/IP networking, and excellent phone communication skills. MCP certification preferred (training provided). There are numerous benefits and perks available as part of this role. Onsite parking is also available. Please reply with your CV.