Kent & Medway NHS & Social Care Partnership Trust
Working within the Acute Care Group for a dynamic, self-motivated, Admin Assistant. Based at Sevenscore Ward, Thanet Mental Health Unit providing support to our inpatient Teams. The post holder will be educated to A Level standard, or equivalent, and NVQ Level 3/RSA 3, or equivalent. The successful candidate will provide secretarial and admin support, being the first point of call for visitors, both carers and professional. The hours are 22.5 hours per week, working Wednesday to Friday.
You must have the following:
* Excellent secretarial, organisational, and keyboard skills
* Good knowledge of MS Office packages, particularly Excel and PowerPoint
* Working to tight deadlines, and changing and challenging situations, whilst maintaining attention to detail
* Experience with face-to-face customer service
* Have a polite telephone manner and are happy to help
Main duties of the job
* Responds to requests and provides information to external and internal queries from staff, patients and other departments including signposting to appropriate service or individual.
* Uses electronic communication systems eg email in accordance with Trust policy.
* Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals' and Best Interest Meetings.
* Inputting of information for report writing and updating of records and databases, including regular auditing.
* Formatting of spreadsheets using basic Excel skills.
* Able to type correspondence from digital and handwritten notes.
* Use of general office equipment eg photocopier, fax, shredder, laminator, scanners, printers etc.
* Distribution of information, in both soft and hard copy.
* Supports the Admin Team, Management and Wards in any and all tasks requested.
* Responsible for the health and safety of self and visitors.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job responsibilities
* Expected to advise patients, carers and visitors as first point of contact in order to direct their enquiries to the relevant department.
* Responsible for maintaining stock of office supplies, through escalation to senior administrative staff.
* Responsible for the day-to-day running of ward and reception administrative duties.
* Ensure filing is kept accurate and up-to-date.
* Ensuring documentation is uploaded to the patients electronic files.
* General upkeep of the reception office and reception displays.
* Ensuring the booking of interpreters as and when required.
Person Specification
Qualifications
* Minimum Grade C at GCSE or Equivalent for Maths, English and ICT
* Experience of Microsoft Office
Experience
* Held an Administrative Position within the last 3 years
* Held a Healthcare Administrative Position within the last 2 years
Skillset
* Filing Experience
* Customer Service Experience
* Contact with Vulnerable Adults and Carers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Sevenscore Ward, Thanet Mental Health Unit
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