Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.
This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.
Location: Liverpool with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: Between £27,474.00 and £32,346.00 plus potential annual bonus of up to £2000 paid quarterly
What you will be doing:
1. Validating all motor claims across the mitigation team for indemnity and fraud
2. Accurately assessing liability whilst utilising all available evidence and tools
3. Contacting all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
4. Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resources of specialist in-house motor engineers
5. Ensuring indemnity spend is minimized by commercial decision making
6. Proactive diary management to monitor and progress live hire cases
7. Accurate quantum assessment of claims presented using the relevant tools available to assist
8. Applying accurate reserves in line with company guidelines
9. Any other ad hoc tasks as the needs of the business dictate
What we’re looking for:
1. A persuasive, confident and strong communicator with effective negotiation skills
2. Ability to use own initiative to explore all options to achieve the best outcome for the business
3. Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
4. Motivated self-starter with the ability to work as part of a team
About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Some of the "your tomorrow" benefits you will receive include:
1. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
2. Enhanced paternity pay and 16 weeks full maternity pay
3. Colleague Assistance programme offers a suite of wellbeing services
4. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice
5. Company pension scheme
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.
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