Job Description
Our Sheffield based client is looking to recruit a Legal Collector to join their busy and growing team based on site (possible hybrid after probation)
Keys tasks are as below and limited to :-
* Negotiate commitments to resolve overdue accounts
* Monitor arrangements and commitments to ensure timely resolution
* Manage a case management diary system to take appropriate follow up action
* Review pre-legal debts to ensure suitability and readiness for legal proceedings
* Initiate county court legal actions for debt recovery and progress to judgement and enforcement through our in-house case management system
* Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times
* Review and rectify cases that have failed the automated legal process
* Make and receive collection telephone calls whilst maintaining a professional telephone manner
* Good team worker, but also be comfortable working alone
* An ability to work accurately and to a high quality
* Be a person of integrity and good conduct as required
* Have a strong and reliable work ethic
Skills and Experience :-
* Good IT skills - able to adapt and use new systems
* Problem solving skills - able to look for solutions and agree these with customers
* Confidence in making and receiving telephone calls
* A willingness to learn
* Clear communication capabilities - both written and verbal
* A minimum of 12 months experience in an admin role
* The ability to work to targets - earning more based on success
* Confidence to deal with a variety of people in different situations
Mon to Fri 37.5 hours, basic salary + monthly bonus
DBS and CCJ check will be required from the successful candidates.