Job Title: Key Client Property Manager Location: Crowthorne House, Wokingham Brand : Leaders Romans Group Salary : Competitive Salary Package Hour: Monday to Friday 9am to 5:30pm About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities To be the contact between our key client landlords and tenants for the duration of the tenancy, ensuring communication is keep to the highest degree. The individual would have at least 2 years in property management / lettings role and ideally be ARLA qualified. Key Responsibilities: The role requires a unique blend of property management expertise, exceptional client service skills, and the ability to tailor services to meet the diverse needs of clients with multiple properties. Serve as the primary point of contact for key clients, ensuring open communication and understanding of their property management needs build and maintain strong relationships with clients to foster trust and satisfaction. You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy. Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue. If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor Updating all parties on a regular basis by both phone, email or text To make regular ‘well being’ calls to the landlord at 3 monthly intervals Working with the Lettings support team to ensure that all works are completed and invoiced with 21 days Working with the lettings support team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed Working with the Property inspection clerks to ensure all properties have been inspected twice yearly and that landlords and tenants have been fully communicated to in line with company policy Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames Dealing with non managed NDO deposits as stated above To ensure check out process is followed and communication is sent out within company process To work with the team leaders, team managers and branch network to understand the reason for any lost units What are we looking for: You’ll need excellent communication skills You’ll need to be able to manage workload and have the ability to prioritise Ability to work as part of a large team 2 years practical experience and expertise from within property management Handling portfolio of high net worth Ability to handle complex portfolio and adapt to their individual needs and requirements Ability to retain and grow the ATB Be customer centric Ability to support and development individuals Have received a Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards including trips abroad Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.