Please see attached document for full job description.
Reception Services:
Provide a welcoming and efficient reception service for patients and visitors, managing the waiting area and ensuring timely communication.
Patient Support:
Handle patient inquiries in person, over the phone, or online. Assist patients with accessing services and managing their healthcare.
Administrative Duties:
Provide administrative services to the practice, including managing correspondence from third parties and contacting patients regarding routine appointments.
Security and Environment:
Ensure the reception area and clinical spaces are tidy, safe, and welcoming. Follow protocols for opening and closing the premises.
Data Protection:
Maintain strict confidentiality of all patient and practice information in accordance with GDPR and organisational policies.
Compliance and Training:
Complete regular training as required and stay up to date with relevant topics. Attend and contribute to practice meetings.
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