Job summary Due to business growth and investment NEMS are actively recruiting 1 full time or 2 part time Rota Team Coordinators to join the team. The rota team coordinator will support the NEMS Management team in the delivery of Clinical and Operational rotas and will directly report to the GP and Nurse Rota team Manager. As a Rota team Coordinator, you will be the first point of contact for any rota queries we receive from our Nurse, GP, HCA and Registrar workforce. Your main duties will include the day-to-day management of our GP and Nurse rota by ensuring all vacant shifts are filled to the agreed establishments and to monitor/respond to all queries received in the rota team email inbox. In addition, you will also provide administrative support to the wider NEMS teams. Main duties of the job Ensure NEMS Clinical and Non-Clinical rota management issues are appropriately handled in accordance with NEMS Policies and Procedures, seeking advice and support as necessary. Day to day operational responsibility for NEMS Clinical and Non-Clinical rotas. Responding to short notice episodes of sickness, shift cancellations, etc. Proactive and forward thinking to clearly identify gaps and contribute to the filling of vacant shifts to ensure service coverage on NEMS Clinical and Non-Clinical rotas. Contribute with the development, establishment and delivery of rota rules. Liaise with agency partners to ensure booking and cancellation requests are actioned. Support with facilitating OOH placements for GP Trainees. Attend daily meetings with the Operational Management Team and deputise, where required, in the absence of the NEMS Nurse and GP Rota Manager in other meetings. General oversight of training requirements ensuring all changes are reflected on the rotas. About us NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost efficient services with high levels of patient satisfaction. We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners. NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walkin urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield. NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015). Date posted 05 February 2025 Pay scheme Other Salary £12.79 an hour Contract Permanent Working pattern Full-time Reference number U9183-25-0012 Job locations Forward House Station Street Nottingham NG2 3AJ Kings Mill Hospital Mansfield Road Sutton-in-ashfield Nottinghamshire NG17 4JL Nottingham University Hospital Derby Road Nottingham NG7 2UH Job description Job responsibilities As a Rota team Coordinator, you will be the first point of contact for any rota queries we receive from our Nurse, GP, HCA and Registrar workforce. Your main duties will include the day-to-day management of our GP and Nurse rota by ensuring all vacant shifts are filled to the agreed establishments and to monitor/respond to all queries received in the rota team email inbox. In addition, you will also provide administrative support to the wider NEMS teams. Key Relationships GPs and clinical staff Shift Leaders Operational Staff Driver/Doctor Assistants NEMS Management Team Main Duties and Responsibilities Ensure NEMS Clinical and Non-Clinical rota management issues are appropriately handled in accordance with NEMS Policies and Procedures, seeking advice and support as necessary. Day to day operational responsibility for NEMS Clinical and Non-Clinical rotas. Responding to short notice episodes of sickness, shift cancellations, etc. Proactive and forward thinking to clearly identify gaps and contribute to the filling of vacant shifts to ensure service coverage on NEMS Clinical and Non-Clinical rotas. Contribute with the development, establishment and delivery of rota rules. Liaise with agency partners to ensure booking and cancellation requests are actioned. Support with facilitating OOH placements for GP Trainees. Attend daily meetings with the Operational Management Team and deputise, where required, in the absence of the NEMS Nurse and GP Rota Manager in other meetings. General oversight of training requirements ensuring all changes are reflected on the rotas. Communication Be the main point of contact for day-to-day rota enquiries. Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department. Promote a stable and happy working environment by effectively communicating with all NEMS staffing groups. Build up a good rapport and develop effective working relationships with all NEMS staffing groups. Administrative Support Assist wider NEMS Operational Management Team with day-to-day administrative tasks where necessary. Maintain confidentiality and data security in line with organisational policies and GDPR regulations. Assist with set ups of new starters and support with induction processes. Assist NEMS Finance Team with invoice processing with daily shift adjustments and the completion of break reports. Assist NEMS Governance Team with management of mandatory training files. Team Collaboration Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services. Develop close working relationships with Operational and Clinical Management teams to support service delivery. Participate in team meetings, contributing to the continuous improvement of patient services. Assist NEMS Nurse and GP Rota Manager with the implementation of team projects Job description Job responsibilities As a Rota team Coordinator, you will be the first point of contact for any rota queries we receive from our Nurse, GP, HCA and Registrar workforce. Your main duties will include the day-to-day management of our GP and Nurse rota by ensuring all vacant shifts are filled to the agreed establishments and to monitor/respond to all queries received in the rota team email inbox. In addition, you will also provide administrative support to the wider NEMS teams. Key Relationships GPs and clinical staff Shift Leaders Operational Staff Driver/Doctor Assistants NEMS Management Team Main Duties and Responsibilities Ensure NEMS Clinical and Non-Clinical rota management issues are appropriately handled in accordance with NEMS Policies and Procedures, seeking advice and support as necessary. Day to day operational responsibility for NEMS Clinical and Non-Clinical rotas. Responding to short notice episodes of sickness, shift cancellations, etc. Proactive and forward thinking to clearly identify gaps and contribute to the filling of vacant shifts to ensure service coverage on NEMS Clinical and Non-Clinical rotas. Contribute with the development, establishment and delivery of rota rules. Liaise with agency partners to ensure booking and cancellation requests are actioned. Support with facilitating OOH placements for GP Trainees. Attend daily meetings with the Operational Management Team and deputise, where required, in the absence of the NEMS Nurse and GP Rota Manager in other meetings. General oversight of training requirements ensuring all changes are reflected on the rotas. Communication Be the main point of contact for day-to-day rota enquiries. Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department. Promote a stable and happy working environment by effectively communicating with all NEMS staffing groups. Build up a good rapport and develop effective working relationships with all NEMS staffing groups. Administrative Support Assist wider NEMS Operational Management Team with day-to-day administrative tasks where necessary. Maintain confidentiality and data security in line with organisational policies and GDPR regulations. Assist with set ups of new starters and support with induction processes. Assist NEMS Finance Team with invoice processing with daily shift adjustments and the completion of break reports. Assist NEMS Governance Team with management of mandatory training files. Team Collaboration Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services. Develop close working relationships with Operational and Clinical Management teams to support service delivery. Participate in team meetings, contributing to the continuous improvement of patient services. Assist NEMS Nurse and GP Rota Manager with the implementation of team projects Person Specification Qualifications Essential Educate to GCSE standard or equivalent standard, including English at Grade C or above Previous general administrative and office work Experience in maintaining Information systems Excellent IT skills Excellent communication skills with the ability to communicate with staff at all levels. Ability to manage own time and workload. Ability to work as part of a team as required by the role. Work effectively with healthcare professionals and external agencies. Desirable Customer Service experience Workforce planning experience Work well under pressure. Rota experience Sales background Ability to manage multiple tasks. Work to deadlines. Person Specification Qualifications Essential Educate to GCSE standard or equivalent standard, including English at Grade C or above Previous general administrative and office work Experience in maintaining Information systems Excellent IT skills Excellent communication skills with the ability to communicate with staff at all levels. Ability to manage own time and workload. Ability to work as part of a team as required by the role. Work effectively with healthcare professionals and external agencies. Desirable Customer Service experience Workforce planning experience Work well under pressure. Rota experience Sales background Ability to manage multiple tasks. Work to deadlines. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NEMS Community Benefit Services Ltd Address Forward House Station Street Nottingham NG2 3AJ Employer's website https://nemscbs.net/ (Opens in a new tab)