Job Description We are seeking a Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory. Responsibilities: Deliver outstanding service to customers by addressing inquiries and requests promptly and managing the delivery of customer correspondences with the agreed company framework, timescale and deadlines Maintain accurate client records and complying with regulatory requirements on all matters Assist customers in making tailored changes to their policies as per their needs Adhering to processes and procedures all service-related matters and escalating upwards as appropriate Contribute towards projects designed to improve the service offered by the business Handling the administration of organizational claims process