12-month contract opportunity for an experienced 2nd line Support Specialist with the potential to go permanent.
A candidate local to Newport, Wales is required. The role will be onsite.
Working for a leader in global data centre solutions you will provide end-user support to 2nd level assisting users at the deskside and remotely working as part of a team. You will need 5+ years of experience in endpoint deployment and support including ServiceNow, Intune, and Jamf for Mac.
1st class communication and interpersonal skills and experience working within ITIL environments are sought. You must be based within a commutable distance to their offices in Newport. 1-2 days per month you will need to travel to other sites within the area so must drive and have your own transport.
Key responsibilities will include:
1. Work with limited supervision independently and as part of team
2. 1st through 2nd level support of IT hardware & software both onsite and remotely
3. Work as part of global support team to resolve support issues
4. Follow ITIL processes to prioritize log and track support calls within required timescales fully utilizing Service Now
5. Carry out requests and duties as directed by Manager
6. Progress projects and assist with technical and platform migrations
7. Support and main...