Job summary Derriford Centre for Health & Wellbeing has created an exciting new role as a general assistant. This varied role will include working in all areas of DCHW. The ideal candidate will have a can do attitude and be adaptable, flexible and have a positive and friendly attitude. Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Main duties of the job To provide the highest level of customer care & service through participation of all departments in DCHW. To support wellbeing initiatives and activities To assist with General administration tasks To assist with promotional and staff support events and programmes as required To assist in all areas of DCHW offering operational assistance About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum Pro Rata Contract Permanent Working pattern Part-time Reference number 216-LD-A6682032 Job locations DCHW Derriford Hospital Plymouth PL6 8DH Job description Job responsibilities Assistant The lounge team with the service of food and refreshments ensuring the lounge is as clean as possible. Serve & present food & beverages, quickly & efficiently meeting the standards required. To be fully conversant with & assist customers with information regarding allergens in food. Assist with the setting up & breaking down of meeting/event furniture Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies and refer to Duty Manager as require Maintain cleanliness of internal & external coffee shop/Lounge areas at all times ensuring a tidy, clean & welcoming social area for customers. Ensure the safe use of equipment and cleaning materials within the centre by self and junior members of staff Train & mentor new colleagues recording appropriate milestones/progress in training pack. Write up daily specials on blackboard recording accurate nutritional information Maintain accurate stock records for all disposables, carrying out weekly stocktakes. Inform Lounge supervisor of stock required. Report equipment & maintenance defects to Duty Manager. Set up meeting room refreshments as required, under supervision. Prepare & deliver light refreshments/snacks to meeting/function rooms both in the Centre & throughout hospital site On occasion you may be required to prepare food & snacks adhering to food hygiene regulations, under supervision. Be responsible for checking in deliveries ensuring goods match delivery note and are stored appropriately. Be fully conversant with lunch & specials menus and pre- ordering processes. Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service Be familiar with, adhere to all Centre policies, including, food safety/hygiene & allergen Be involved & contribute to team meetings. Act in a welcoming and helpful way as the first point of contact in DCHW, be confident in managing a wide variety of visitors and range of queries, face to face and on the phone Be able to use Outlook to monitor email boxes for club members queries, take food orders for The Lounge and make room bookings. Use the Clubwise IT system to ensure members register into the centre successfully, to process new memberships and close accounts of those leaving and to take payments for activities or refreshments. Cash up at the end of the shift. Manage the electronic signing in and out of site contractors and issue and return passes and keys. Support, as necessary, DCHW with wellbeing initiatives Support accommodation team as required with bookings, arrivals and access Job description Job responsibilities Assistant The lounge team with the service of food and refreshments ensuring the lounge is as clean as possible. Serve & present food & beverages, quickly & efficiently meeting the standards required. To be fully conversant with & assist customers with information regarding allergens in food. Assist with the setting up & breaking down of meeting/event furniture Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies and refer to Duty Manager as require Maintain cleanliness of internal & external coffee shop/Lounge areas at all times ensuring a tidy, clean & welcoming social area for customers. Ensure the safe use of equipment and cleaning materials within the centre by self and junior members of staff Train & mentor new colleagues recording appropriate milestones/progress in training pack. Write up daily specials on blackboard recording accurate nutritional information Maintain accurate stock records for all disposables, carrying out weekly stocktakes. Inform Lounge supervisor of stock required. Report equipment & maintenance defects to Duty Manager. Set up meeting room refreshments as required, under supervision. Prepare & deliver light refreshments/snacks to meeting/function rooms both in the Centre & throughout hospital site On occasion you may be required to prepare food & snacks adhering to food hygiene regulations, under supervision. Be responsible for checking in deliveries ensuring goods match delivery note and are stored appropriately. Be fully conversant with lunch & specials menus and pre- ordering processes. Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service Be familiar with, adhere to all Centre policies, including, food safety/hygiene & allergen Be involved & contribute to team meetings. Act in a welcoming and helpful way as the first point of contact in DCHW, be confident in managing a wide variety of visitors and range of queries, face to face and on the phone Be able to use Outlook to monitor email boxes for club members queries, take food orders for The Lounge and make room bookings. Use the Clubwise IT system to ensure members register into the centre successfully, to process new memberships and close accounts of those leaving and to take payments for activities or refreshments. Cash up at the end of the shift. Manage the electronic signing in and out of site contractors and issue and return passes and keys. Support, as necessary, DCHW with wellbeing initiatives Support accommodation team as required with bookings, arrivals and access Person Specification Qualifications Essential Educated to GCSE level 3-9 (A - D) in Maths & English or equivalent demonstrable experience Desirable Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience Knowledge & Experience Essential Working with a wide cross section of the general public. Appreciation of customer care practices. Experience of cleaning and food handling procedures Food preparation experience Aptitude & Abilities Essential The ability to communicate effectively with a wide range of people Friendly & efficient communicator with the ability to provide excellent customer service Person Specification Qualifications Essential Educated to GCSE level 3-9 (A - D) in Maths & English or equivalent demonstrable experience Desirable Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience Knowledge & Experience Essential Working with a wide cross section of the general public. Appreciation of customer care practices. Experience of cleaning and food handling procedures Food preparation experience Aptitude & Abilities Essential The ability to communicate effectively with a wide range of people Friendly & efficient communicator with the ability to provide excellent customer service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Plymouth NHS Trust Address DCHW Derriford Hospital Plymouth PL6 8DH Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)