Job summary The role will be required to provide efficient and effective administrative duties to Yeovil District Hospital YDH and wider MSK hub. The team member will also provide flexible administrative support to the team and lead as required and requested by the Administration Manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop. PREVIOUS APPLICANTS NEED NOT APPLY. Main duties of the job Deal with day to day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner. Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary. Liaise with appropriate personnel in the team to gather and coordinate patient information so this is accessible in a timely manner. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow up arrangements are in place, listing outstanding investigations on the hospital database system. Process urgent referrals and arrange appropriate outpatient appointments. Participate in team and Trust meetings as requested. PREVIOUS APPLICANTS NEED NOT APPLY. About us As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stones throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from LondonThere are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable You will to experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number 184-OL-PU-1235 Job locations Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Job description Job responsibilities Please see attached Job Description and Person Specification for further details of duties and responsibilities Job description Job responsibilities Please see attached Job Description and Person Specification for further details of duties and responsibilities Person Specification Qualifications Essential Broad general education to GCSE or NVQ II or equivalent Desirable NHS Experience Experience Essential Evidence of working successfully with people Evidence of clerical and administration work Evidence of ability to type correspondence Evidence of ability to maintain filing systems Evidence of Customer Care Desirable Working in an outpatient setting Additional Criteria Essential Good interpersonal skills Ability to communicate with people at all levels Caring and considerate to patients Good organisational skills Ability to work without direct supervision and use initiative as appropriate Proven communication skills and good telephone manner Methodical approach and attention to detail Ability to work under pressure The ability to maintain a sense of humour The ability to work as part of a team Good IT skills and knowledge of Microsoft software Able to demonstrate a good standard of English language Willingness to use technology to improve standards of care and support to our patients Person Specification Qualifications Essential Broad general education to GCSE or NVQ II or equivalent Desirable NHS Experience Experience Essential Evidence of working successfully with people Evidence of clerical and administration work Evidence of ability to type correspondence Evidence of ability to maintain filing systems Evidence of Customer Care Desirable Working in an outpatient setting Additional Criteria Essential Good interpersonal skills Ability to communicate with people at all levels Caring and considerate to patients Good organisational skills Ability to work without direct supervision and use initiative as appropriate Proven communication skills and good telephone manner Methodical approach and attention to detail Ability to work under pressure The ability to maintain a sense of humour The ability to work as part of a team Good IT skills and knowledge of Microsoft software Able to demonstrate a good standard of English language Willingness to use technology to improve standards of care and support to our patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)