Directorate: Chief Executives - Estate & Asset Management
Hours: Relief up to 37 hours a week
Contract Type: Relief/Casual
Location: Connect Derby Buildings
Elevate Customer Support and Drive Economic Growth
We currently have an exciting opportunity for a Relief Customer Service Assistant to join our Connect Derby Team and support various office buildings in the City.
You will be required to work across all of Connect Derby offices based in the City. To support reception services and provide an excellent service to all of our Tenants and their customers. You must be able to travel to different locations within the City of Derby.
The Role
In this role, you will be the welcoming face of Connect Derby, dedicated to providing exceptional customer support. Your responsibilities will encompass:
Communication and Interaction:
1. Greeting and welcoming visitors, clients, and employees.
2. Answering incoming calls and managing telephone enquiries.
3. Responding to emails and relaying messages effectively.
4. Providing information and directions to visitors.
5. Managing and sorting post and taking deliveries.
Administrative Support:
1. Performing data entry and maintaining records.
2. Managing filing, faxing, photocopying, and document preparation.
3. Handling incoming and outgoing mail and deliveries.
4. Managing room bookings and coordinating schedules.
5. Accurately delivering and recording rechargeable services.
Customer Service:
1. Assisting customers, clients, and employees with enquiries.
2. Offering information, guidance, and support as needed.
3. Addressing minor issues and escalating larger concerns.
Experience:
1. Previous experience in a receptionist, administrative assistant, or customer service role is beneficial but not always required.
2. Familiarity with managing telephony systems, handling mail, and maintaining records can be advantageous.
Why Choose Us
1. Impactful Role: Play a pivotal role in creating a welcoming and supportive environment for our diverse business community.
2. Economic Growth Contribution: Contribute directly to the economic growth efforts of our community and city.
3. Professional Growth: Embrace opportunities to enhance your skills, collaborate with a dynamic team, and grow within a dynamic organisation.
4. Work-Life Balance: Enjoy the benefits of part-time hours (21 hours per week) and flexible Monday to Friday schedules.
5. Inspiring Location: Work within the Connect Derby Buildings, surrounded by creativity, innovation, and opportunity.
Ready to Empower Economic Growth? Apply Now
Join us in championing customer service excellence and being a catalyst for positive change. If you're enthusiastic about contributing to a thriving community, connecting with diverse individuals, and playing a key role in regeneration efforts, we invite you to apply and become an integral part of our dedicated team.
Shift Patterns: Monday to Friday Morning shift 8.45am to 1.00pm, Afternoon shift 12.15pm to 4.30pm & full days 8.45am to 4.30pm.
Next Steps
The closing date for this vacancy is at midnight on Monday 14th October. Any applications received after the closing date will not be accepted.
Interviews will be held at the Council House.
Important Information
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application form please read our guidance on filling in your application form.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]
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