Deputy Manager - YHA Conwy
Reference: FEB20257951
Expiry date: 23:59, Wed, 5th Mar 2025
Location: Conwy
Salary: £28,487 - £31,939 Per Annum (applies to all, including those under the age of 21)
Staff accommodation: Available at a rate of £63.70 per week.
Are you looking for a fun and varied job in hospitality management? YHA Conwy is looking for a Deputy Manager to support the Hostel Manager!
YHA Conwy is located just a 5-minute walk from the beautiful historic walled town and castle of Conwy. The hostel is conveniently located close to the mountains of Eryri and the Welsh coast, whilst also benefiting from being close to the town and transport links.
The hostel has 86 beds and is extremely popular with school groups as well as families and individual travelers.
Why work for YHA?
* 10 nights free hostel stays per year for you and up to 3 friends or family
* Access to YHA’s staff discount and cash back portal
* Free YHA Membership each year
* Access to support via our Employee Assistance Program
What will you be doing as a Deputy Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
* Delivering an excellent customer experience to all hostel guests.
* Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
* Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
* Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.
What Skills and Experience do you need to be a Deputy Manager?
Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests.
To provide this service we are looking for candidates who have:
* Experience in hospitality or customer service, including the management and delivery of a quality service
* Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties
* Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
* Food safety level 2 and APLH level 2 qualifications (desirable)
* Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
* Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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