Job summary Core Care Links Ltd (CCL) is a Clinically Led provider responsible for delivering a range of urgent GP services across North East Lincolnshire. CCL is a growing organisation that is constantly looking to develop and expand the services delivered. Main duties of the job The post holder will be responsible for providing Administrative support to all of CCLs services. This will include: Assisting in staffing rota's for all services delivered Ensure sufficient staffing capacity at all times, managing shift cancellations in a timely and efficient manner Liaison with Clinical and Operational Staff working across the various services and partner organisation's Assist in maintaining staff records, ensuring accurate, up to date information is held for all staff at all times Assist in the coordination of recruitment and induction process of all new clinical staff Assist in facilitating internal audits to provide quality assurance and identify areas for improvement and development To collate and analyse information which will inform and support the Quarterly Performance Reports Manage internal and external telephone queries Ensure service user feedback is collated and analysed and support the Operational Supervisor to implement the lessons learnt, representing continual service development Maintenance of the organisations website to ensure accurate information is available for the public and staff members regarding the services delivered Support management to ensure all requirements in relation to our Care Quality Support the operational development and roll out of any new service models About us Core Care Links Ltd Head Office is a small team who provide adminisitrative support to our services including GP Out of Hours and our GP practices. Date posted 22 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number B0437-25-0000 Job locations Raj Medical Centre Laceby Road Grimsby DN34 5LP Job description Job responsibilities Assisting in staffing rotas for all services delivered Ensure sufficient staffing capacity at all times, managing shift cancellations in a timely and efficient manner Liaison with Clinical and Operational Staff working across the various services and partner organisations Assist in maintaining staff records, ensuring accurate, up to date information is held for all staff at all times Assist in the coordination of recruitment and induction process of all new clinical staff Assist in facilitating internal audits to provide quality assurance and identify areas for improvement and development To collate and analyse information which will inform and support the Quarterly Performance Reports Manage internal and external telephone queries Support the on-going maintenance and review of all Core Care Links policies and procedures Ensure service user feedback is collated and analysed and support the Operational Supervisor to implement the lessons learnt, representing continual service development Maintenance of the organisations website to ensure accurate information is available for the public and staff members regarding the services delivered Support management to ensure all requirements in relation to our Care Quality Commission registration are maintained and exceeded Support the operational development and roll out of any new service models Provide administrative support to the Clinical Directors Provide support and cover to Administrative & Finance Officer when needed Any other administrative duties as requested by the organisation Job description Job responsibilities Assisting in staffing rotas for all services delivered Ensure sufficient staffing capacity at all times, managing shift cancellations in a timely and efficient manner Liaison with Clinical and Operational Staff working across the various services and partner organisations Assist in maintaining staff records, ensuring accurate, up to date information is held for all staff at all times Assist in the coordination of recruitment and induction process of all new clinical staff Assist in facilitating internal audits to provide quality assurance and identify areas for improvement and development To collate and analyse information which will inform and support the Quarterly Performance Reports Manage internal and external telephone queries Support the on-going maintenance and review of all Core Care Links policies and procedures Ensure service user feedback is collated and analysed and support the Operational Supervisor to implement the lessons learnt, representing continual service development Maintenance of the organisations website to ensure accurate information is available for the public and staff members regarding the services delivered Support management to ensure all requirements in relation to our Care Quality Commission registration are maintained and exceeded Support the operational development and roll out of any new service models Provide administrative support to the Clinical Directors Provide support and cover to Administrative & Finance Officer when needed Any other administrative duties as requested by the organisation Person Specification Qualifications Essential Educated to GCSE Level or equivalent Experience Essential Extensive experience of Microsoft Office (Word, Excel, Outlook) Problem Solving Skills Good liaison and leadership skills and the ability to motivate others Ability to prioritise own workload Customer Service Skills Desirable Previous administration and organisational experience Knowledge and Skills Essential Excellent interpersonal and communication skills (written/verbal) Excellent organisational skills Ability to communicate effectively at all levels Confident and assertive whilst maintaining interpersonal sensitivity Ability to work as an individual and within a team in a busy environment Demonstrate ability to handle conflict and difficult situations Ability to meet departmental deadlines Ability to handle sensitive and confidential information Flexible and proactive approach to all duties Ability to work without close supervision Ability to use own initiative Desirable Previous NHS experience Person Specification Qualifications Essential Educated to GCSE Level or equivalent Experience Essential Extensive experience of Microsoft Office (Word, Excel, Outlook) Problem Solving Skills Good liaison and leadership skills and the ability to motivate others Ability to prioritise own workload Customer Service Skills Desirable Previous administration and organisational experience Knowledge and Skills Essential Excellent interpersonal and communication skills (written/verbal) Excellent organisational skills Ability to communicate effectively at all levels Confident and assertive whilst maintaining interpersonal sensitivity Ability to work as an individual and within a team in a busy environment Demonstrate ability to handle conflict and difficult situations Ability to meet departmental deadlines Ability to handle sensitive and confidential information Flexible and proactive approach to all duties Ability to work without close supervision Ability to use own initiative Desirable Previous NHS experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Core Care Links Ltd Address Raj Medical Centre Laceby Road Grimsby DN34 5LP Employer's website https://www.corecarelinks.co.uk/ (Opens in a new tab)