Job Summary
Barnsley Healthcare Federation is looking for enthusiastic, team-oriented, flexible, and reliable individuals to join our Reception team at BHF Lundwood Medical Centre.
This post is fixed-term for a period of 12 months.
The hours available are 26 hours a week on the following roster:
Mo: 10 hours, Tu: 4.5 hours, We: 5.5 hours, Th: 0 hours, Fr: 6 hours, Sa: 0 hours, Su: 0 hours.
Please note that any shifts offered will be a combination of some early starts at 8:00am and late finishes of 18:30pm. However, you may be asked from time to time to work out of these hours to cover annual leave; any changes to your usual shift patterns will be communicated by management.
Interviews for this post will be taking place on the week commencing 24th February 2025 starting from 10am.
BHF are fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at syicb-barnsley.bhf-hrteam@nhs.net and we will be happy to help.
Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed, the role may close early; therefore, please do not hesitate to submit your application.
Main duties of the job
As a receptionist, you will act as a focal point for the practice, communicating effectively between clinicians, staff, and patients.
Successful candidates will need to demonstrate previous administrative and customer service experience and have the skills to adapt to and prioritize the duties of a busy reception desk, remaining calm and focused to ensure a high standard of care is delivered to patients. The ideal candidate will be a team player with excellent verbal and written communication skills. Computer skills are essential, and experience with a clinical system would be advantageous, but training will be given.
About Us
Launched in 2015, we are an ambitious and inclusive organization focused on enhancing the way in which primary care at scale is delivered within Barnsley. Our vision is to deliver a robust publicly-funded health and social care service which meets the needs of the local community. We believe that regardless of location or need, every patient should receive the same high standard of care, at times when they need it most. Receptionists are an integral part of our team and our ability to meet these aims.
Benefits: 5 weeks annual leave plus bank holidays, NHS Pension Scheme, Monthly in-house training event, retail discounts.
Date posted: 04 February 2025
Pay scheme:
Salary: £23,163.66 a year (FTE)
Contract: Fixed term
Duration: 12 months
Working pattern: Part-time
Reference number: B0243-25-0010
Job locations:
B H F Priory Centre
Pontefract Road
Barnsley
South Yorkshire
S71 5PN
Job Description
Job responsibilities
Patients:
1. Process appointment requests from patients by telephone and in person.
2. Process patients manually or through the booking system.
3. Deal with visit requests.
4. Registration of new patients and temporary residents.
5. Process patients' change of address either manually or through GP links.
6. Process repeat prescription requests in accordance with practice guidelines.
7. Accept and process specimens ready for collection.
8. Understanding of the Practices appointment system and individual slot types/times.
9. Have a clear understanding of telephone systems, daytime and out of hours.
10. Computer data entry processing and recording information in accordance with practice procedures and GDPR.
11. Taking messages and passing on information.
12. Complete workflow tasks within agreed timescales.
Medical Records:
1. Management of Medical Records.
2. Ensure records are kept neat and tidy and in good general repair.
3. Ensure any changes in patient details i.e. address, telephone numbers, etc. are altered on the patients' medical record.
4. Ensure all patient contacts are documented in the patients' computerized medical record.
Reception:
1. On opening the premises, check the Doctors' rooms, waiting area, and reception are heated/ventilated, clean, and tidy ready for the day.
2. Assist in organizing patient appointments, and the communication of information to staff, patients, and Health Care providers.
3. Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors.
4. Receive and exchange routine information between Clinicians, Health Care providers, staff, patients, and external agencies.
Person Specification
Qualifications Essential:
* Educated to GCSE level or equivalent.
Desirable:
* GCSE Maths and English at 9-4 or A* - C.
* Customer Service Level 2 qualification or equivalent.
Experience Essential:
* Excellent written and spoken communication skills.
* Ability to liaise with all levels of staff and the public in a confident and effective manner.
* Understanding of the need for confidentiality.
* Ability to work under limited supervision.
Desirable:
* Proven experience of working in an office environment in an administrative/secretarial role, including maintaining databases.
* Experience of using Office packages including Excel, Word, and Outlook.
* Knowledge of the NHS/Public Sector.
* SystemOne experience.
* Understanding of GDPR legislation.
Practical, Intellectual, Analytical and Organisational skills Essential:
* Ability to manage and prioritize own workload and work towards deadlines.
* Good organizational skills with the ability to multi-task.
* Ability to problem solve.
* Excellent attention to detail.
Desirable:
* Experience in practice coding/summarising.
Disposition/Personal Essential:
* Approachable and friendly manner.
* Ability to diffuse conflict.
* Desire for CPD and willingness to complete training required.
* Ability to work effectively within a team.
* Flexible approach to work.
Desirable:
* Full UK driving license.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Barnsley Healthcare Federation
Address:
B H F Priory Centre
Pontefract Road
Barnsley
South Yorkshire
S71 5PN
Employer's website: https://barnsleyhealthcarefederation.co.uk/ #J-18808-Ljbffr