Join our dedicated team at the heart of healthcare! We're seeking a skilled Administrator to support our NHS General Practice. As an integral part of our patient-focused environment, you'll play a pivotal role in ensuring seamless operations and exceptional care delivery. If you're organized, compassionate, and ready to make a difference, apply now to be a vital member of our healthcare family!
Main duties of the job
1. Scheduling Appointments: Booking and managing patient appointments, ensuring the schedule runs smoothly.
2. Patient Registration: Handling new patient registrations and updating existing patient records.
3. Managing Patient Records: Maintaining and organizing patient records, ensuring confidentiality and accuracy.
4. Handling Phone Calls: Answering phone calls, taking messages, and directing calls to the appropriate staff members.
5. Welcoming Patients: Greeting and assisting patients when they arrive at the practice, providing necessary forms or information.
6. Dealing with Enquiries: Responding to patient inquiries about services, prescriptions, and general information about the practice.
7. Processing Prescriptions: Issuing and processing prescription requests in accordance with established protocols.
8. Handling Payments: Managing billing and processing payments for services rendered.
9. Supporting Administrative Tasks: Assisting with general administrative tasks such as filing, data entry, and maintaining office supplies.
10. Coordinating Referrals: Organizing patient referrals to specialists or other healthcare providers.
11. Maintaining Cleanliness and Safety: Ensuring the reception area and waiting room are clean and tidy.
12. Adhering to Protocols and Regulations: Following NHS and practice-specific protocols, including data protection and patient confidentiality.
13. Providing Excellent Customer Service: Offering a friendly and helpful demeanor to patients, ensuring they feel comfortable and supported.
About us
Fitzrovia Medical Centre is a vibrant and dynamic General Practice within the heart of Central London. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care.
Job responsibilities
Role Overview: As an NHS GP Receptionist/Administrator, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS). Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.
Key Responsibilities:
1. Patient Reception and Triage: Greet and welcome patients in a professional and friendly manner.
2. Appointment Scheduling: Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.
3. Communication and Information Management: Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
4. Record Keeping and Data Entry: Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.
5. Billing and Administrative Support: Assist with processing invoices, billing patients, and handling financial transactions.
6. Medical Supplies and Inventory Management: Monitor and order office supplies, medical supplies, and equipment as needed.
7. Patient Advocacy and Support: Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
8. Adherence to Policies and Regulations: Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
Qualifications
* Excellent communication skills, both verbal and written.
* Strong organisational skills with an attention to detail.
* Proficient in using computer systems and office software, including electronic health records (EHR) systems.
* Ability to multitask in a fast-paced environment.
* Knowledge of medical terminology and basic understanding of healthcare processes is a plus.
* Previous experience in healthcare administration or receptionist roles is advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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