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Philema Hospitality Management Enterprise
Location:
Newquay, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a2e8dd669349
Job Views:
4
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* Friends & Family rates across the group
* Access to 360 Wellbeing - 360 Wellbeing
* Access to Wagestream - Wagestream
* Length of Service rewards
Key Attributes
* Experience in setting up processes
* Has experience managing a small team
* Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests.
* Is an excellent team player with the ability to work autonomously
* Self-motivator with a proactive and enthusiastic attitude
* Highly guest service focused
* Possesses interpersonal relationship and organisational skills.
Role & Responsibilities:
* Responsible for the smooth running of the reception department
* Supervision of the reception team
* Regularly review adherence to all agreed systems and correct/change where necessary
* Allocate tasks to members of the team - adjust according to service/operational requirements
* Understand and proactively work towards all growth targets for the business
* Health and Safety management including equipment checks, maintenance internal and external
* Collation of guest database through accurate records, reporting and database.
* To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.
* To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
* To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
* To achieve sales in line with company objectives
* To promote additional products and services within the hotel and group brand
* To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
* To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
* To support the reservations team with booking support
* To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
* To ensure a good working relationship with all other departments and communicate information throughout the hotel
* Stock replenishment of department areas
* Ensure daily updates are communicated throughout the hotel
* Follow legislation relating to job role.
* To ensure good working relationships with all other departments and communicate information throughout the hotel.
* To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
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