Total Logistics Operative (Export Specialist)
Hemisphere are looking for someone to make a difference. Are you up for it?
Hemisphere are looking for a new team member in the Total Logistics Management team specialising in Export Operations.
The role will involve:
This role will involve supplying our customers with a complete in-house package, providing commercial assistance to our key client(s) and offering logistics solutions from the UK & across the world.
* Key account management, taking care of some of our core clients & building and maintaining customer relations for new and continued business.
* Providing logistics solutions and services including warehousing, road and rail transportation, airfreight, and sea freight.
* Working with a varied number of suppliers, UK based & abroad, obtaining the best possible rates and solutions that suits our clients’ requirements.
* Liaising with client suppliers directly to obtain shipment specifications, arranging bookings and offering a complete service.
* Producing commercial documentation from Invoices, Packing Lists to test certificates & customs documentation.
* Working with the team in creating SOP’s on a customer/country basis, updating & making sure we have the most current details on file.
* Working with various departments within Hemisphere & acting as a focal point for our clients.
* Working with Letter of Credits & customer contracts – all the way from the initial application stages, advising the best solutions to fulfil our clients’ contracts.
* Proofreading commercial documentation raised within our team.
* Updating shipment tracking & keeping regular contact with lines/co-loaders & providing up-to-date information to our client.
* Proactive approach to problem solving and opportunities.
* Client reviews to allow for feedback, client satisfaction and continuous improvement.
You will need to have:
The below experience and skills will give any applicant an advantage. We are looking to grow a team with varied experience and skills, some of what we are looking for are:
* Freight Forwarding operations experience
* Experience in exporting products Worldwide, understanding the operational procedures and requirements
* Experience in export documentation, including consular documents and dealing with Letters of Credit
* Key account management
* Strong levels of communication with clients to ensure seamless services.
* Ability to problem solve and think outside of the box to find solutions.
* High level customer service skills.
* Ability to work as part of a team.
* Ability to work in a fast-paced environment.
* Strong organisational and communication skills.
* Demonstrate a high level of accuracy, self-motivation, and organisation.
* Attention to detail is a must & taking pride & care in the work you produce.
* A good understanding of Incoterms
* Good understanding of Microsoft Office.
What you’ll get as part of our team:
The value in looking after your employees has never been more apparent. We make sure our team members enjoy both fulfilling careers and a nurturing workplace.
* Regular social events, including meals and days out
* Discounted Gym Membership with FTC Gym
* Supporting Inspire Suffolk with fundraising
* Company schemes to benefit local communities, helping everyone around us
* After three years of working with us, you can benefit from AXA Private Medical Insurance and a loyalty bonus scheme
Our Company Values:
Our Internal Company Values
* People People – A core ethos of taking care of others – teammates, clients, suppliers, and partners. Whether they’re in the seat next to us or on the other side of the world.
* Better Together – Facing problems head-on. Combining our individual expertise and experience to collectively deliver the right solutions.
* Always Learning – As a team we never stop questioning, learning, and improving. Passionate about driving success for every client and for us.
* Making a Difference – We love what we do and are proud of the positive impact we each have. Working towards our shared vision and staying accountable for our actions.
Our External Company Values
* Going The Extra Mile – Helping customers navigate the complex world of logistics and delivering value beyond the base requirement.
* Dependable Partnerships – We’re in this for the long haul; creating genuine, long-term relationships built on transparency and trust.
* People Who Care – On hand at every stage of the journey. Having sight of the bigger picture and proactively managing every process, with care.
* Total Logistics Experts – From professional packing & customs regulations, through to Domestic & International Logistics via road, air and sea, we’re a team obsessed with problem solving. We always have the answer.
This Company is an equal opportunities employer.
Every team member at Hemisphere is vital and everyone has the ability to play a part in our success and help to continuously drive the company forwards!
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