Trainee Complaints Advisor | Stevenage, Hertfordshire | Monday to Friday 9.00am – 5.00pm | Starting salary of £24,500, with an increase after 6 months
Are you passionate about delivering exceptional customer service?
Do you thrive in a dynamic and fast-paced environment?
Our client, a market-leading company that connects consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team!
As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.
Are you the right person for the job?
* An excellent standard of spoken and written English
* A calm and empathetic nature.
* Excellent problem-solving abilities.
* Familiarity with CRM and word processing packages.
* Customer-centric mindset and a passion for delivering exceptional service.
* Strong Administration Skills
* Comprehensive IT Skills
What will your role look like?
* Managing customer complaints through various channels
* Collaborating with different parties to investigate and resolve issues
* Identifying trends and providing insights to improve overall customer satisfaction
* Responding to emails and phone calls professionally and courteously
* Maintaining accurate records of complaints and resolutions
What can you expect in return?
* A dynamic and collaborative work environment
* Opportunities for career growth and professional development
* Competitive salary and benefits package
* Inclusive and diverse workplace culture
* Recognition for your contributions
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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