To provide an end to end hire desk service on behalf of Nationwide Platforms, servicing the Balfour Beatty account.
Working from the Balfour Beatty office in Thurnscoe, you will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. Through effective customer management you will maximise revenue and profit targets and ensure fast and efficient fulfilment of orders and administration tasks on a daily basis.
Responsibilities include:
1. To own the day to day running of the Balfour Beatty NWP Implant desk. This will include all daily operational activities to ensure the desk is run to a high level at all times
2. To meet account SLA's around email response times
3. Account management of our Implant desk, ensuring revenue growth through relationship management
4. Convert quotation to order on first contact including compliancy to the customers minimum standards
5. Identify cross sell and upsell opportunities
6. To work closely with the Balfour Beatty Strategic Account Manager, ensuring a strong relationship is built to work in unity to support customer needs
7. Follow up and chase open quotes within in a timely fashion
8. Conduct inbound and outbound calls in a professional manner
9. Promote the NWP brand to maintain market leading image
10. Understand and articulate product range and individ...