We have a great opportunity for a Senior Modern Workspace and Cloud Engineer to join a bespoke managed service company, based in Central London. The post-holder will take a leadership role in managing and supporting end-user technology, focusing on the global desktop environment. This role is pretty much fully remote, apart from the requirement of occasional in-office meetings (usually once a month). The ideal candidate should be highly motivated and enthusiastic, with strong problem-solving skills, effective leadership, and project management experience. Excellent communication both verbal and written and customer focused with a commitment to delivering high-quality service and support. Responsibilities: Working with Citrix HSD and VDI workstations Global client endpoint (surface laptops) configuration and management Providing escalation services to the client Service Desk to ensure SLAs are met Application packaging and troubleshooting Engineering solutions for efficiency improvements Supporting the client’s Azure environment Lead and manage projects (including Windows 11, Citrix/VD and Windows 365 migration projects) Ensuring project documentation is accurate and up-to-date Collaborate closely with clients to understand their needs and develop project plans Knowledge transfer to 1st/2nd line support teams Mentorship of junior team members Participation in the 3rd line support rota Technical requirements: Citrix DaaS (Virtual Apps and Desktops) and/or AVD (including configuration and troubleshooting) Citrix Netscaler Strong experience in Windows Server and Windows 10/11 operating systems Desirable Skills: Ivanti UWM Ivanti Security controls Microsoft Intune Azure Virtual Desktop Citrix Hypervisor ControlUp