Role: Product Experience Specialist
Location: London, minimum of one day per week in the London office.
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.
We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.
At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.
Role mission:
We're seeking a Product Experience Specialist to support our Head of Product Delivery in ensuring exceptional product experiences across our cloud platforms, with a particular focus on accessibility, user journey optimisation, and service design implementation.
Responsibilities:
Accessibility Excellence:
* Implement and maintain WCAG 2.1 AA compliance across all product features.
* Co-ordinate regular accessibility audits using tools like WAVE, aXe, and screen readers.
* Track accessibility requirements including:
o Keyboard navigation and focus management.
o Screen reader compatibility.
o Colour contrast ratios.
o Alternative text for images.
o ARIA labels and landmarks.
o Form field accessibility.
* Maintain accessibility documentation and testing procedures.
* Co-ordinate with development teams to resolve accessibility issues.
* Stay current with WCAG guidelines and emerging accessibility standards.
User Journey & Service Design:
* Create and maintain user journey maps for key product workflows.
* Document touch points across different user personas.
* Identify pain points and opportunities in current user journeys.
* Support service blueprint development.
* Co-ordinate user research sessions and synthesis.
* Map product features to user needs and business goals.
* Track journey analytics and user behaviour metrics.
Launch Operations Support:
* Execute go-to-market communication plans.
* Co-ordinate localisation requirements.
* Maintain launch documentation and templates.
* Track launch metrics and create reports.
* Support customer migration processes.
* Co-ordinate cross-functional requirements.
Process Optimisation:
* Standardise operational workflows.
* Create and maintain documentation templates.
* Track and report on operational metrics.
* Co-ordinate support function activities.
* Maintain process documentation.
What we’re looking for:
* 3-5 years experience in product operations or similar role.
* Strong understanding of WCAG 2.1 guidelines and accessibility testing.
* Experience with user journey mapping and service design principles.
* Familiarity with accessibility testing tools and methodologies.
* Strong documentation and process management skills.
* Experience with cross-functional co-ordination.
* Excellent attention to detail and follow-through.
* Experience with enterprise software or cloud platforms.
* Knowledge of UX research methodologies.
* Familiarity with service blueprint creation.
* Experience with localisation management.
* Background in technical writing.
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