Assistant Branch Operations Manager Location: Nelson Employment Type: Full-Time, Permanent Working Hours: Monday to Friday Salary: up to £33,000 Why Join Us? At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe. We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart: Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000 Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most. Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind. Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do. What You'll Be Doing: Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work Cost control: secondary warranty, warranty ID & management, challenge maintenance costs, negotiating with vendors &/or suppliers. You will need to be able to challenge costs where applicable Accurate follow up on the rebill process, obtain purchase orders & apply customer markups Ensure service pricing is in line with the agreed vendor pricing Order parts when required for external vendors. Reserve trailers correctly, select right account, select rate, asset & manage expired reservations, manage one ways, minimise non billing days Send jobs to MSU’s (Mobile Service Unit) & upload GETSMART & GETPART, update system Workshop MSU planning regarding holidays/sickness Tyre management, meeting FOS cycle time Follow up on customer insurance related tasks Demonstrate knowledge & drive improvements of customer satisfaction Follow up on customer request in a timely manner Manages customer related calls (inbound & outbound), to increase customer’s satisfaction (Net Promoter Score). Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services/MOT’s Manage free of charge units to ensure this is kept at minimum level Contract maintenance for tail lifts & reefers. Leadership: attend team meetings & proactively participate. Deliver on new productivity and process improvements Who We’re Looking For: We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here's what we're looking for: Administrative experience (essential) Office 365 (Essential) Skilled negotiator, achieving strong results with vendors Customer service skills (essential) Budget management in Fleet Management is highly desirable Leadership skills Ability to analyse data to make daily decisions Experience in Process improvements Take the next step in your career and become part of our exceptional team, where your hard work is rewarded, and your well-being is prioritized. Experience first-hand why TIP is a market leader and why we’re Great Place to Work Certified Apply today We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.