An exciting opportunity to immerse yourself in startup life and oversee the making of an innovative legal-tech product from the ground up. Reporting directly to the CEO the Community Lead & Administrator will be an integral part of the team, based in our Hove office. We are fast approaching product-market fit, our traction is growing and we are optimising our channels. We have a growing community of legal advisers and SME customers which is where you come in, playing a pivotal role on both the buyer and seller sides of our marketplace. LegalDrop is revolutionising access to legal services for small businesses in the UK, with a vision to expanding into enterprise and B2C. We are on a mission to make legal advice simple to access for businesses of any size. Like Airbnb, but for legals, we operate a marketplace with lawyers selling fixed-fee legal services to businesses. Our customers are at the centre of everything we do. Job responsibilities: Community Lead – approx. 80% • Delivering the highest levels of service and support to customers and advisers equally to ensure minimum friction and maximum satisfaction in all interactions on- and off- platform • Proactively build a funnel of advisers for the marketplace and manage all aspects of vetting, issuing contracts and on-boarding them to the website • To be the first point of contact for customers via online chat, email and phone • Ensure that all customer and adviser requirements and status updates are communicated effectively across the team for invoicing, and process/service improvement purposes • Ensure that contracts and agreements are issued and filed, and ensure that processes are in place, and followed, to ensure we remain compliant with financial and legal regulations • Maintain internal databases, systems, and reports Adminstrator – approx. 20% • Provide administrative support to the CEO e.g. drafting, proofreading and editing pitches and marketing collateral; arranging meetings; ad hoc project management and research • Support the CEO to produce Investor material and marketing collateral: presentation creation, design, refinement, proofreading, and editing • General office management and administration tasks as needed Requirements for the role: • 2:1 degree level education • >1 year experience in a customer service or business development role • Proactive, helpful and energetic approach, and a willingness to learn • Excellent communication and IT skills Candidates would ideally also have: • Experience working with Hubspot and Wordpress useful, but by no means essential What’s it like at LegalDrop? • Tight-knit. We are a small, supportive and friendly team who enjoy a good laugh. • Fast-Paced. We’re not going to sugarcoat it, the start-up life isn’t for everyone. Sometimes you will need to wear different hats and juggle multiple priorities at once. • Rewarding. Building a product from the ground up and putting your own stamp on it, managing a project from inception to completion, seeing the fruits of your labour and hearing from happy customers – just a few of the perks that make startup life so rewarding. Apply because… • You want to join a mission-driven company that fixes real problems for real people. • You are ready to take charge of a channel and dominate it. You and your work will have direct, tangible impact. • You have boundless energy and are ready for a new challenge. • You aren’t afraid to try (even if you don’t get it right first time) We are looking for a full-time member to work with us from our Hove office, our working hours are 8.45am – 5.45pm Monday-Friday. If you are excited by the prospect of being part of our journey and are keen to hear more, please send your CV and a short cover letter outlining your experience, availability, and salary expectations. Sorry, no recruitment agencies this time.