Location: Leeds
Salary: £24,000 - £26,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
About the role
We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. If you’re communicative and diligent, this is the role for you.
Core responsibilities
* Managing onboarding projects with schools moving to a Key Group MIS.
* Managing the data migration process and ensuring tasks are completed by the school on key dates.
* Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor.
* Preparing, planning and leading internal and external calls and meetings to ensure customer priorities are met.
* Managing all questions and queries relating to the onboarding process and providing sufficient responses meeting SLA and quality targets.
* Managing risk, change and escalation as appropriate.
* Being a point of contact as an onboarding specialist providing excellent customer service.
* Planning mitigation against risk and providing solutions.
* Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes.
* Supporting the Programme teams with project administration.
* Utilising company software systems to cleanse data and generate accurate client reports.
About you
* Experience working in either a project, customer support, admin or software background desirable.
* Ability to work as a team player and willingness to get stuck in.
* Effective communication with customers, ability to understand their needs and communicate instructions clearly.
* Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects.
* Ability to interpret data in order to understand schools' needs and develop insights.
* Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture.
* Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high standard.
* Willingness to travel to client sites.
What we offer
* A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, and mental health first aid training.
* 32 days holiday (plus Bank Holidays).
* Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay).
* Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme).
* All of our roles champion flexible working.
* Social committees that plan team, office and company-wide events.
* Dedicated professional development training budget.
* Volunteer with a charity of your choice for a day each year.
* Dog friendly offices!
Interview process
1. Phone screen
2. 1st stage
We are committed to a fair and comfortable recruitment process. If you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds. We actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague. If they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com.
Please note: We are unable to provide visa sponsorship at this time.
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