Glasgow Ref: VA2708 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Join Our Glasgow Team Are you a proactive, customer-focused professional with a passion for delivering excellent service? We’re looking for a Customer Service Advisor to join our team in Glasgow. As the first point of contact, you’ll play a key role in ensuring a smooth and positive customer experience. What You’ll Do Welcome customers with a warm, professional approach Handle incoming calls and direct them efficiently Keep customers updated on the progress of their vehicle repairs Manage bookings and appointments for seamless scheduling Maintain accurate records in the CRM system Assist with general enquiries, providing helpful support Ensure the reception area is organised and inviting Support administrative tasks such as record-keeping and filing What We’re Looking For We need a customer service professional who thrives in a fast-paced environment and enjoys engaging with people. Previous experience in customer service or reception (automotive experience is a plus but not essential) Strong communication and interpersonal skills Ability to multitask and stay organised in a busy setting Proficiency in Microsoft Office and basic computer applications Attention to detail and accuracy when handling customer information A professional, calm, and solution-focused attitude, even under pressure Ready to Make a Difference? If you love providing top-tier customer service and want to be part of a supportive, dynamic team, we’d love to hear from you. Apply today and start your journey with us in Glasgow.