Job summary We are looking to recruit experienced, part-time receptionists (maximum 30 hours per week) for the Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year. The job involves working a variety of shifts to cover the 24 hour period including 0800-2130 days and night-shifts 2000-0800 Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Internal candidates: Please note: for Secondment roles before an application is submitted, please ensure you have received the appropriate approval from your current manager and have completed documentation required beforehand (see secondment policy), as this may delay the process if an offer was to be made. Main duties of the job The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephoneenquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rota per annum Contract Permanent Working pattern Part-time, Flexible working Reference number 319-7037974JA Job locations Northumbria Specialist Emergency Hospital Northumbria Way Cramlington NE23 6NZ Job description Job responsibilities To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associatedout-patient clinics. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. Job description Job responsibilities To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associatedout-patient clinics. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. Person Specification Experience and knowledge Essential Previous experience of office or reception duties Desirable ECDL NVQ in Customer Care Basic Life Support Skills Person Specification Experience and knowledge Essential Previous experience of office or reception duties Desirable ECDL NVQ in Customer Care Basic Life Support Skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address Northumbria Specialist Emergency Hospital Northumbria Way Cramlington NE23 6NZ Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)