Reception/Operations Assistant About Tecknuovo Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions — we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project. About the Business Operations Hub The Business Operations Hub provides a wide range of support services to the business including; contract and administration support (including HR operations), quality, legal & compliance, procurement, facilities, H&S, IT, and sustainability. Our primary role is to ensure that we consistently maintain high standards of quality and compliance in our business, foster sustainable growth practices, and drive operational discipline across our business operations in pursuit of operational excellence in the delivery of our customer projects. Our team focus on enabling opportunity and competitive advantage through a customer service mindset and desire to continuously improve our business operations. About the role You will report directly into the Business Operations Manager, and your primary role will be to manage reception at our office including greeting visitors, managing office passes (via our smart access app), meeting room management and bookings and dealing with enquiries in person and by phone. You will also support the Business Operations Hub to ensure the smooth running of our office facilities, including being the point of contact for day to day office support services with our landlord’s office support team, assisting with company events (both onsite and offsite), ensuring security and health and safety for our people and visitors, managing deliveries and post, and ensuring we maintain stock levels for facilities in our office (including stationery, equipment, kitchen supplies, and refreshments for our bar area). You will also provide additional ad-hoc administrative support for the Business Operations Manager to support our Business Operations Hub services. First impressions are critical in a business environment. As our first point of contact, our reception is responsible for ensuring a positive and professional tone, ensuring our customers and visitors feel valued and welcomed, receive great customer service throughout their visit and departure from our offices, ensuring a best in class experience and great customer and visitor satisfaction. This role therefore requires excellent organisational skills, communication skills, a high level of attention to detail, and the ability to take initiative. Your role will support our Headquarters (City of London office) Monday to Thursday (4 days a week) during business hours of 8.30am to 5.30pm. We work Fridays’ primarily as a focused work from home day, so your role will not be required on Fridays. Key personal attributes Great customer service ethos - friendly, efficient and helpful attitude Strong communication skills, both written and verbal (professional telephone manner) Ability to maintain high standards of work whilst working at a fast pace to meet Tecknuovo expectations and adapt to changing requirements quickly and with resilience. Calm and polite under pressure, with an ability to respond clearly and succinctly to challenges as they present themselves. Self-motivated and with the ability to work to tight external deadlines whilst remaining flexible in order to achieve Hub objectives Ability to manage time and competing priorities effectively Team player who can work collaboratively within a team and across Hubs Ability to challenge the status quo, being a creative thinker, curious and seeking continuous improvement - willingness to learn and develop. Key responsibilities Your day to day responsibilities shall include: Managing reception and greeting visitors Dealing with general office enquiries Meeting room booking and management (ensuring conference facilities operational) Managing ordering/delivery of refreshments and catering for meetings (and picking up orders as required) Point of contact for landlord office team, contractors and suppliers Management of smart access passes for our people, customers and visitors Management of accident report book and administration of accident/incident reports Undertake routine H&S, security and maintenance checks and tasks and manage logs to track activities Delivering general office and H&S inductions for new employees (training provided) Your experience Experience working in a fast-paced scale up business, customer service environment or other customer facing environment Min 12 months experience working within an office and/or reception environment Experience working with MS Office 365 suite (essential) Experience working with apps and tools to support delivery of business operations support (our primary tools for work management and communications: slack, teams and Monday.com) First Aider and/or Mental Health First Aider certified (desirable) Your support We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills. We offer training to enhance and develop your career in alignment with your chosen career pathway. As a Hub with a broad remit, you have the ability to develop, manage, and lead in a number of compliance, legal and quality areas.